The Office of Performance and Accountability (OPA) is the City of Alexandria’s internal consulting team, here to help the City Government achieve results for the community through strategic, data-driven decisions while being transparent to the community.
For the first time since 2009, the City of Alexandria will conduct a community survey designed to capture residents’ views on a variety of City services and conditions. Developed in partnership with the National Research Center (NRC) and the International City and County Managers Association (ICMA), the survey will provide invaluable information to City staff and elected officials as they work to continuously improve Alexandria.
Performance reports provide departmental data on select headline
indicators, including 1) those from the past three years, 2) 2016 estimates and
3) long-term targets. This information, which is used to track and evaluate
performance through the City’s AlexStat process, is jointly developed by individual
departments and the Office of Performance and Accountability.
AlexStat is a continuous improvement process focused on monitoring performance and collaborative problem solving to achieve City outcomes and department goals. This is accomplished by having regular meetings between the City Manager and departments that check-in on city
performance, analyze issues, collaboratively problem solve, and follow-up on results.