City of Alexandria, VA
The Transportation & Environmental Services Department (T&ES) has two drainage programs. One is for the maintenance of existing storm drain systems and the other is for addressing communities' requests for drainage improvements.
DRAINAGE SYSTEM MAINTENANCE REQUESTS
For drainage concerns on existing storm drain systems where maintenance is needed, such as clearing of debris from inlets, storm drain pipes, and/or drainage channels, or reestablishment of drainage channels which may have eroded or accumulated sediment over time, please contact the T&ES Maintenance Division at 703-746-4488.
DRAINAGE ASSISTANCE REQUEST PROGRAM
The T&ES Engineering Division manages the drainage complaints that require engineering review and design. The purpose and goal of this program is to solve drainage problems where there is no storm drain system or the existing system is failing or is inadequate. Through this program, the Design Section receives and addresses requests for assistance to correct drainage problems where the runoff water originates from the Public Right-of-Way.
PROCEDURES FOR REQUESTING DRAINAGE ASSISTANCE
A request for assistance can be initiated by a telephone call, email, letter or fax to the Engineering Division or by submitting a problem request on the City’s website. The Division Chief of Engineering will assign the request to an Engineer who will review the request in a timely manner. After the review has been completed, you will receive an explanation of the review findings and proposed action.
When requesting drainage assistance, please include the following information:
STORM WATER EVALUATION PROCESS
After a storm water complaint is received the following process takes place: