Medicare Counseling

Information about Medicare insurance for senior citizens.

Page updated on Feb 19, 2021 at 5:32 PM

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Medicare Counseling

Medicare is a health insurance program for people 65 years or older, under age 65 with certain disabilities, and any age with end stage renal disease or Lou Gehrig’s disease.

The Virginia Insurance Counseling and Assistance Program  (VICAP) is a free program offering unbiased, individualized telephone or web-based counseling to help with a wide range of insurance related issues. The Virginia Insurance Counseling and Assistance Program (VICAP) for residents of the City of Alexandria is based in the Department of Community and Human Services, Division of Aging and Adult Services.

VICAP is part of a nationwide network of health insurance assistance programs that provides free, unbiased, individual insurance counseling to Medicare beneficiaries, their families and caregivers.

Services include:

  • Individual counseling on Medicare Parts A, B, C (health plans), Medicare Part D (prescription plans), and Medigap plans
  • Presentations on Medicare for people new to Medicare or soon to be eligible
  • Questions about coverage, enrollment or changing plans
  • Help resolving Medicare claims or billing issues
  • Help filing for Medicare-related benefits

Assistance with understanding:

  • Medicaid
  • Long-term care insurance
  • Eligibility and applications for low-income assistance programs 


The Medicare Advantage Open Enrollment Period is from January 1 through March 31 each year. 

In order to utilize this Open Enrollment Period, you must have an existing Medicare Advantage plan.  During this time, you can switch between one Medicare Advantage plan to another, dis-enroll from Medicare Advantage plan and return to Original Medicare (Part A and B). You may also pick up a part D plan when dropping a Medicare Advantage with drugs.

2021 Medicare Advantage UPDATE: Medicare beneficiaries with End stage renal disease (ESRD) can now enroll into Medicare Advantage plans 

Ways to get assistance: 
Complete the online form 
Print and mail in this form 
Call the Alexandria VICAP office at 703.746.5999.



Are you new to Medicare or a caregiver for a Medicare beneficiary? Learn the basics of Medicare coverage (Part A, B, C, D and Medigap) and choices. Join Medicare counselors from the Division of Aging and Adult Services. After registering, you will receive a confirmation email containing information about joining the webinar.

Thursday, March 25, 2021 3 p.m. Registration 


  • Tuesday, March 2, 2021 from 10-11 a.m. Registration
    Original Medicare
    is a fee-for-service health plan that has two parts: Part A (Hospital Insurance) and Part B (Medical Insurance). After you pay a deductible, Medicare pays its share of the Medicare-approved amount, and you pay your share (coinsurance and deductibles). Learn about coverage and cost associated with Original Medicare.

  • Tuesday, March 9, 2021 from 10-11 a.m. Registration
    Medigap is Medicare Supplement Insurance that helps fill "gaps" in Original Medicare and is sold by private companies. Original Medicare pays for much, but not all, of the cost for covered health care services and supplies. Learn of Medigap coverage and cost.

  • Tuesday, March 16, 2021 from 10-11 a.m. Registration
    Medicare Advantage
    Plans, sometimes called "Part C" or "MA Plans," are an “all in one” alternative to Original Medicare. These "bundled" plans include Medicare Part A (Hospital Insurance) and Medicare Part B (Medical Insurance), and usually Medicare drug coverage (Part D).

  • Tuesday, March 23, 2021 from 10-11 a.m. Registration
    Medicare Part D
    is Prescription Drug Coverage. The prescription plan must be chosen from a Medicare approved list of providers. The cost of Medicare D depends on the prescription plan chosen by the recipient. Beneficiaries can sign up for Medicare D during the annual enrollment period from October 15-December 7 or when the beneficiary begins receiving Medicare.



Contact the City of Alexandria VICAP Program 

By email: 
By telephone: 703.746.5999
By mail: VICAP, Division of Aging and Adult Services, 6101 Stevenson Avenue, Alexandria, VA 22304
By fax: 571.454.7001