Emergency Safety Net Services

Emergency Safety Net Services for residents who face an immediate crisis and need help to resolve the situation.

Page updated on Jan 16, 2021 at 1:41 PM

Emergency Safety Net Services

The Department of Community and Human Services provides Emergency Safety Net Services to residents who face an immediate crisis and need help to resolve the situation. Safety Net Services may include, but are not limited to emergency shelter, eviction assistance, prescription assistance, burial assistance and utility turn-off notices. For more information, please visit the  Office of Community Services or call the Department of Community and Human Services Customer Call Center at 703.746.5700.

Utility Assistance

  • CommonHelp allows Virginia residents to apply online or by phone for energy assistance. Residents may also apply at CommonHelp for food stamps (SNAP), medical assistance such as FAMIS and Medicaid, child care assistance and cash assistance (TANF).  
  • AlexRenew, the wastewater treatment provider for the City of Alexandria and portions of Fairfax County, is offering assistance to eligible customers with sewer bills more than 30 days overdue. Customers may receive relief for some portion of their outstanding balance accrued since March 1, 2020. To be considered, fill out the online form; the form can also be downloaded, completed, scanned and emailed or mailed. The deadline for the first round of funding is February 12, 2021. Forms must be postmarked, emailed or submitted by this date to be considered for the initial round of funds. Visit alexrenew.com/news/covid-bill-relief for updates, including potential future deadlines. For questions call AlexRenew's Customer Service at 703.721.3500 (select Option 1) or email billing@alexrenew.com. Download or view a flyer about the program.
  • Links to private utility providers are listed at  alexandriava.gov/Utilities. Check with providers to learn about any assistance  for those impacted by COVID-19. 

Renter and Homeowner Assistance
Are you a renter who can’t pay your full rent due to COVID-19 related loss of income? Are you a property owner with a tenant who can’t pay their rent? A homeowner who can't make your mortgage payment? We can help. Access financial assistance, resources and other information.

Read and share this useful eviction flow chart from the Virginia Poverty Law Center containing information on tenant rights in Virginia under COVID.

Assistance for Clients of Mental Health, Substance Use Treatment and Developmental Disability Services
If you or a member of your household are currently participating in behavioral health services through a program of the Alexandria Community Services Board, please speak with your therapist or case manager about accessing financial support from Friends of Alexandria Mental Health, Inc. Friends provides assistance to eligible clients for such bills as utilities, prescriptions, small medical or dental bills, security deposits and portions of rent.

Prescription Drug Assistance  
Learn more about assistance with prescriptions and more through the  Office of Community Services.