Emergency Safety Net Services

Emergency Safety Net Services for residents who face an immediate crisis and need help to resolve the situation.

Page updated on Mar 26, 2021 at 12:07 PM

Emergency Safety Net Services

The Department of Community and Human Services provides Emergency Safety Net Services to residents who face an immediate crisis and need help to resolve the situation. Safety Net Services may include, but are not limited to emergency shelter, eviction assistance, prescription assistance, burial assistance and utility turn-off notices. For more information, please visit the  Office of Community Services or call the Department of Community and Human Services Customer Call Center at 703.746.5700 or text 703.346.5599.

Utility Assistance

  • Customers needing assistance with past due balances on their primary heating bill can apply for Crisis Assistance through CommonHelp or by calling the Enterprise Customer Call Center at 855.635.4370. Applicants must apply for their primary heating utility. Since utility companies are currently not issuing disconnect notices due to the pandemic, disconnection notices are not required this year, but there must be an outstanding balance due on the bill. Income limits apply. Customers can apply up to March 15. For questions or assistance, please call 703.746.5700 or text 703.346.5599. Virginia residents can also apply for food stamps (SNAP), medical assistance such as FAMIS and Medicaid, child care assistance and cash assistance (TANF) through CommonHelp.  
  • Links to private utility providers are listed at  alexandriava.gov/Utilities. Check with providers to learn about any assistance for those impacted by COVID-19. 

Renter and Homeowner Assistance
Are you a renter who can’t pay your full rent due to COVID-19 related loss of income? Are you a property owner with a tenant who can’t pay their rent? A homeowner who can't make your mortgage payment? We can help. Access financial assistance, resources and other information.

Read and share this useful eviction flow chart from the Virginia Poverty Law Center containing information on tenant rights in Virginia under COVID.

Assistance for Clients of Mental Health, Substance Use Treatment and Developmental Disability Services
If you or a member of your household are currently participating in behavioral health services through a program of the Alexandria Community Services Board, please speak with your therapist or case manager about accessing financial support from Friends of Alexandria Mental Health, Inc. Friends provides assistance to eligible clients for such bills as utilities, prescriptions, small medical or dental bills, security deposits and portions of rent.

COVID-19 Funeral Expense Assistance
The Federal Emergency Management Agency (FEMA) is making funds available for some COVID-19 related funeral expenses to help ease pandemic’s financial stress and burden. The program will cover up to $9,000 per funeral that occurred after January 20, 2020, and requires that the death certificate clearly indicate that COVID-19 contributed to the cause of death. For information about the program and to apply, visit the FEMA COVID-19 Funeral Assistance webpage.

Prescription Drug Assistance  
Learn more about assistance with prescriptions and more through the  Office of Community Services.