DCHS COVID-19 Health Information and Resources

There are helpful information and resources for residents with healthcare needs such as questions concerning insurance, Medicaid and more.

Page updated on Jul 30, 2020 at 1:08 PM

DCHS COVID-19 Health Information and Resources

For questions about coronavirus COVID-19, call the Alexandria COVID-19 Hotline at 703.746.4988, weekdays from 9 a.m. to 6 p.m. Virginia residents can also call the Virginia Department of Health public information line at 877-ASK-VDH3 with questions about COVID-19. For chest pain or shortness of breath, call or text 911.

The most common symptoms of COVID-19 are coughing, fever over 100.4 F and shortness of breath. If you are concerned that you may have COVID-19, CALL your primary care physician and ask whether you should come in for an exam. Most people who get COVID-19 recover on their own at home. Anyone with symptoms of respiratory illness should isolate themselves, avoid contact with other people, wash their hands frequently and disinfect surfaces regularly.


Primary Care and COVID-19 Testing for Underinsured and Uninsured
Are you sick? Have you been exposed to COVID-19? You can get a test and medical care regardless of your insurance coverage or immigration status. Doctors and all medical providers take privacy very seriously. For individuals without a primary care physician or health insurance, access a list of medical providers taking new patients without insurance.

Two of the providers on that list, Neighborhood Health (NH) and the Inova Cares Clinic for Families (ICCF), also offer primary care options for those without insurance. 

  • Neighborhood Health provides high quality primary care regardless of ability to pay, at 703.535.5568. Neighborhood Health accepts most insurance plans including Medicaid and Medicare and offers a sliding fee discount scale for those who make less than 200 percent of the Federal Poverty Level and are without health insurance or have health insurance with high copays and deductibles. Prospective patients meet with Eligibility Specialists to determine fees and discounts, if qualified. Eligibility policy does not require proof of immigration status.
  • ICCF provides primary care services for patients who qualify for Medicaid, FAMIS or Inova’s Financial Assistance Program, and those who are uninsured at four locations: Alexandria, Annandale, Manassas and Sterling. View or download a flyer for phone numbers and addresses. Financial options are explored for patients who do not qualify for Medicaid. 

In addition, the Fairfax County Office of Strategy Management for Health and Human Services maintains a list of regional healthcare options for those who are uninsured, including facilities located in Alexandria and the surrounding area.


Medicaid Assistance During COVID-19 Pandemic
Virginia Medicaid covers all COVID-19 testing and treatment. The following steps are in effect to remove barriers to care:

  • For the length of the emergency, renewals and redeterminations are extended. Any member who files an appeal during the emergency will have coverage extended while waiting for the appeal.
  • Eliminating co-pays for all Medicaid and FAMIS covered services, including COVID-19 testing and treatment.
  • Allowing Medicaid members to obtain a 90 day supply of many routine prescriptions.
  • Waiving pre-approval requirements for many critical medical services, and enacting automatic extensions for approvals that are already in place.
  • Enabling Medicaid providers and members to make greater use of telehealth.

Virginians who need health coverage can visit coverva.org to find out if they may be eligible for Medicaid. Apply for health coverage at  commonhelp.virginia.gov. (Read FAQs regarding SNAP and Medicaid.)


COVID-19 Health Information in Multiple Languages 

  • Multiple resources are available about coronavirus. The Department of Community and Human Services (DCHS) encourages residents to read and share this information, especially in communities where languages other than English are primarily spoken, and with vulnerable residents, including those who may not have access to traditional media. 
  • COVID-19 Health Literacy Project. Get Fact Sheets in more than 30 languages. Created in collaboration with Harvard Health Publishing, the information includes when and how to seek care, COVID-19 and pregnancy, and fact sheets for various aged children and youth.

Teen Wellness Center Still Open
The Teen Wellness Center at T.C. Williams is still open to all residents age 12-19 for family planning, STI and counseling services. Please call ahead to make an appointment at 703.746.4776. Note: The Teen Wellness Center will not be diagnosing or treating for COVID-19.

Sex and Reproductive Health During a Pandemic
The Alexandria Health Department strongly urges Alexandria residents to stay home and minimize contact with others to reduce the spread of COVID-19. But can you have sex during the coronavirus pandemic? Here are some tips on how to avoid contracting and spreading COVID-19.

Caring for Children and Youth with Special Healthcare Needs
Children with complex, chronic medical conditions, including children with physical, developmental, behavioral or emotional differences, can have special healthcare needs. The CDC provides frequently asked questions about COVID-19 and caring for children and youth with special needs or underlying health issues. 

Latest News
For the latest information on COVID-19, visit alexandriava.gov/Coronavirus

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