DCHS COVID-19 Health Information and Resources

There are helpful information and resources for residents with healthcare needs such as questions concerning insurance, Medicaid and more.

Page updated on Feb 25, 2021 at 10:30 AM

DCHS COVID-19 Health Information and Resources

For questions about coronavirus COVID-19, call the Alexandria COVID-19 Hotline at 703.746.4988, weekdays from 9 a.m. to 6 p.m. Virginia residents can also call the Virginia Department of Health public information line at 877-ASK-VDH3 with questions about COVID-19. 

Now is the Time to Get a Flu Shot

The Alexandria Health Department (AHD) urges everyone to get a flu shot to protect against seasonal influenza. Residents ages 65 years and older should obtain the high-dose influenza vaccine, also known as the "Senior Flu Shot." It’s especially important this year, because symptoms of flu and COVID-19 are similar. This may make it difficult to tell the difference between the two illnesses, and COVID-19 testing may be needed to confirm a diagnosis. 

  • For adults with Medicaid or private insurance, AHD reminds residents that flu shots are available at doctors’ offices and pharmacies (including many in grocery stores). 

  • For those without insurance, the AHD offers low-cost flu shots to eligible low-income residents based on income and other factors. For eligibility and income-related documentation required, contact the Health Department at 703.746.4888.

Special Enrollment Period for Affordable Health Insurance Options Open Until May 15 

As a result of a Presidential executive order, a Special Enrollment Period (SEP) for the Affordable Care Act is available through May 15 to provide affordable health insurance to anyone who is not currently covered. During this period, new applications or updates to existing health insurance plans can be submitted, with no qualifying event required. The Virginia State Corporation Commission “Information & Enrollment” webpage provides answers to frequently asked questions, including enrollment and eligibility information; health benefits and coverages; appeals, complaints and issues; small business health options program; and information for assisters and carriers. Information is also available in EnglishKoreanSpanish, and Vietnamese, with translation services available on the Virginia Health Benefit Exchange hotline at 833.740.1364, or the Healthcare.gov hotline at 800.318.2596. Visit coverva.org/assistance for a list of options for in-person and phone assistance.

Primary Care for the Underinsured and Uninsured

Are you sick? Have you been exposed to COVID-19? You can get a test and medical care for COVID-19 and other medical needs regardless of your insurance coverage or immigration status. In Alexandria, Neighborhood Health (NH) and the Inova Cares Clinic for Families (ICCF) offer primary care options for those without insurance. 

  • Neighborhood Health provides high quality primary care regardless of ability to pay, at 703.535.5568. Neighborhood Health accepts most insurance plans including Medicaid and Medicare and offers a sliding fee discount scale for those who make less than 200 percent of the Federal Poverty Level and are without health insurance or have health insurance with high copays and deductibles. Prospective patients meet with Eligibility Specialists to determine fees and discounts, if qualified. Eligibility policy does not require proof of immigration status.
  • ICCF provides primary care services for patients who qualify for Medicaid, FAMIS or Inova’s Financial Assistance Program, and those who are uninsured at four locations: Alexandria, Annandale, Manassas and Sterling. View or download a flyer for phone numbers and addresses. Financial options are explored for patients who do not qualify for Medicaid. 

In addition, the Fairfax County Office of Strategy Management for Health and Human Services maintains a list of regional healthcare options for those who are uninsured, including facilities located in Alexandria and the surrounding area.

Assess Your Risk for Becoming Infected or Spreading COVID-19

Complete an online questionnaire to determine your risk for becoming infected or spreading COVID-19 at usa.cv19checkup.org, a free, confidential, and easy-to-use assessment of health and behaviors to determine an individual’s level of risk. 

COVID-19 Testing for Underinsured and Uninsured

Getting tested gives you the power to stop the spread to friends and loved ones. Care and testing is available through many providers in Alexandria, whether or not you have insurance. Access a list of Curative Testing Kiosks and other locations throughout the area where you can get a test regardless of your insurance coverage or immigration status. View the list and map of COVID-19 Testing Sites maintained by the Virginia Department of Health. 

COVID-19 Vaccine Information

COVID-19 vaccines are a key ingredient to reduce illness, save lives and return to normalcy in Alexandria. Learn who can be vaccinated first and where vaccines will be offered on a regularly updated page maintained by the Alexandria Health Department. To determine your eligibility for the COVID-19 vaccine, fill out the Virginia Department of Health's online form, which will notify you when your turn comes with instructions for how to register.

Medicaid Assistance During COVID-19 Pandemic

Virginia Medicaid covers all COVID-19 testing and treatment. The following steps are in effect to remove barriers to care:

  • For the length of the emergency, renewals and redeterminations are extended. Any member who files an appeal during the emergency will have coverage extended while waiting for the appeal.
  • Eliminating co-pays for all Medicaid and FAMIS covered services, including COVID-19 testing and treatment.
  • Allowing Medicaid members to obtain a 90 day supply of many routine prescriptions.
  • Waiving pre-approval requirements for many critical medical services, and enacting automatic extensions for approvals that are already in place.
  • Enabling Medicaid providers and members to make greater use of telehealth.

Virginians who need health coverage can visit coverva.org to find out if they may be eligible for Medicaid. Apply for health coverage at  commonhelp.virginia.gov. (Read FAQs regarding SNAP and Medicaid.)

COVID-19 Health Information in Multiple Languages 

  • Multiple resources are available about coronavirus. The Department of Community and Human Services (DCHS) encourages residents to read and share this information, especially in communities where languages other than English are primarily spoken, and with vulnerable residents, including those who may not have access to traditional media. 
  • COVID-19 Health Literacy Project. Get Fact Sheets in more than 30 languages. Created in collaboration with Harvard Health Publishing, the information includes when and how to seek care, COVID-19 and pregnancy, and fact sheets for various aged children and youth.

Additional Resources

Teen Wellness Center Still Open
The Teen Wellness Center at T.C. Williams is still open to all residents age 12-19 for family planning, STI and counseling services. Please call ahead to make an appointment at 703.746.4776. Note: The Teen Wellness Center will not be diagnosing or treating for COVID-19.

Sex and Reproductive Health During a Pandemic
The Alexandria Health Department strongly urges Alexandria residents to stay home and minimize contact with others to reduce the spread of COVID-19. But can you have sex during the coronavirus pandemic? Here are some tips on how to avoid contracting and spreading COVID-19.

Caring for Children and Youth with Special Healthcare Needs
Children with complex, chronic medical conditions, including children with physical, developmental, behavioral or emotional differences, can have special healthcare needs. The CDC provides frequently asked questions about COVID-19 and caring for children and youth with special needs or underlying health issues. 

Latest News
For the latest information on COVID-19, visit alexandriava.gov/Coronavirus