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City of Alexandria, VA

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  • Live

    Make the most of Alexandria's outstanding quality of life with information and services of interest to residents.

    • Be Prepared

      Are you ready? Find resources and information to help residents, businesses and visitors to prepare for all types of emergencies, and to stay safe.

      • Flooding Preparedness
      • Snow and Ice Control
      • Hurricane Preparedness
      • Emergency Preparedness
      • Public Health Emergency
    • Community Life

      Learn more about pets and animals, schools and libraries, parks and farmers' markets, community gardens, and more.

      • Community Gardens
      • Farmers' Markets
      • Parks
      • Pets
      • Recreation
    • Get Involved

      There are many opportunities to get involved to help better the City of Alexandria. Opportunities include serving on a Board, Commission or Committee, providing input on a new City project or speaking at a City Council meeting.

      • Boards and Commissions
      • Civic Engagement Policy
      • City Academies
      • Community Emergency Response Team (CERT)
      • Speak at a Meeting
      • Volunteering
    • Getting Around

      Information on how to get to and through the City of Alexandria, including walking, biking, bus, rail, air, ridesharing, and more.

      • Bicycling in Alexandria
      • Bus and Rail
      • King Street Trolley
      • Parking in Alexandria
      • Street Maps
      • Taxis
      • Water Taxis
    • Historic Preservation

      Historic Alexandria is a treasure trove of early structures, artifacts, and records that creates a unique way of life for its citizens and provides enjoyment for thousands of people who visit this special community every year. The City continues to add resources to its collection of local and nationally designated historic districts.

      • Alexandria History
      • Board of Architectural Review
      • Historic Alexandria
      • Historic Districts
    • Licenses & Permits

      Find out whether a permit is required, the type of permit needed, fees involved, and what requirements are necessary for the activity you want to engage in Alexandria.

      • Building & Construction
      • Business Licenses
      • Health Permits
      • Marriage Licenses
      • Virginia Department of Motor Vehicles (DMV)
    • Parking

      Information about parking in the City of Alexandria, including parking options, enforcement, districts and permits.

      • Contest a Parking Ticket
      • Guest Parking Permits
      • Parking Permits
      • Parking Studies
      • Parking in Old Town
      • Pay a Parking Ticket
    • Public Health & Wellness

      Alexandria is committed to ensuring our residents thrive through physical, mental, and social health.

      • Aging & Adult Services
      • Domestic Violence
      • Environmental Health
      • Environmental Quality
      • Health Department
      • Health Clinics
      • Sexual Assault
      • Substance Abuse Prevention
      • Substance Abuse Services
      • Teen Pregnancy Prevention
      • Teen Wellness Center
    • Public Safety & Courts

      Agencies and programs that help maintain our safety and overall quality of life. These links contain information about the City of Alexandria's law enforcement agencies and public safety organizations, courts and judicial system.

      • Fire Department
      • Police Department
      • Sheriff's Office
      • Circuit Court
      • Clerk of Circuit Court
      • General District Court
      • J&DR Court
      • Court Service Unit
    • Public Works

      Learn more about how the City maintains streets, sidewalks, bridges, and other infrastructure in the City.

      • Bridge Maintenance
      • Paving and Potholes
      • Sewer Maintenance
      • Street Sweeping
    • Real Estate & Taxes

      The City collects car and real estate taxes, maintains tax relief programs and assesses property values. Taxes can be paid in a variety of ways including online, by phone and by mail.

      • Payments
      • Personal Property/Car Tax
      • Real Estate Assessments
      • Real Estate Tax
      • Tax Guide
      • Tax Relief
    • Schools & Libraries

      Did you know that ACPS is one of the most diverse school systems in the country? Our students come from more than 80 different countries, speak more than 60 languages, and represent a myriad of ethnic and cultural groups. The Alexandria Library is an educational, user-oriented service institution providing free public access to recorded knowledge and ideas.

      • Alexandria City Public Schools (ACPS)
      • Alexandria Library
      • Child Care
      • Higher Learning
      • Out of School Time Programs
    • Social Services

      The City provides public assistance as a safety net for individuals and families, including help with homelessness prevention, food, rent, utilities, medical coverage and prescriptions, job training and placement assistance, and much more.

      • Aging & Adult Services
      • Child Care Assistance
      • Homeless Services
      • Housing Resources
      • Mentoring Programs
      • Military & Veteran Services
    • Trash & Recycling

      Find information on the City's refuse, recycling and yard waste collection programs.

      • Recycling
      • Refuse Collection
      • Yard Waste
    • Utilities

      The City of Alexandria does not operate any public utilities. The following companies are the primary providers of their respective service:

      • Cable TV (Comcast / Xfinity)
      • Drinking Water (Virginia American Water)
      • Electricity (Dominion Energy)
      • Natural Gas (Washington Gas)
      • Sewage/Water Treatment (Alex Renew)
      • Wired Telephone (Verizon)
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  • Play

    Whether you live here or are just visiting, Alexandria is a great place to shop, dine, take in the arts, get outdoors, and just have fun.

    • About Alexandria

      If you are looking for small-town charm and big-city amenities, Alexandria is the place to find them. Alexandria has a fascinating history, and many of its historic buildings are still preserved today. The City's many historic homes, churches, businesses, and museums allow residents and visitors alike to experience the past that makes it the charming town it is today.

      • Alexandria's History
      • Demographics & Statistics
      • Maps & GIS
      • Visit Alexandria
    • Arts & Culture

      Through engaging the community, encouraging participation, and facilitating access to arts and culture, the City builds a vibrant community for its residents, workers, and visitors.

      • City Concerts
      • City Events
      • Historic Property Rentals
      • Museums & Historic Sites
      • Office of Historic Alexandria
      • Office of the Arts
    • Entertainment

      Find events and activities, shops and restaurants, concerts and performances, arts and culture, historic attractions, parks and libraries, farmers' markets, and more.

      • City Concerts
      • City Events
      • Office of the Arts
      • Visit Alexandria: Things to Do
    • Getting Around

      Information on how to get to and through the City of Alexandria, including walking, biking, bus, rail, air, ridesharing, and more.

      • Bicycling in Alexandria
      • Bus & Rail
      • King Street Trolley
      • Parking in Alexandria
      • Street Maps
      • Taxis
      • Water Taxis
    • Museums & Historic Sites

      Alexandria is a desirable location to live, work and play. The City owns many of the premier historic sites in Alexandria and it is charged with the conservation, interpretation and promotion of these links to the past.

      • City Museums
      • Historic Sites & Attractions
      • Office of Historic Alexandria
    • Parks & Recreation

      Alexandria is an active community that offers more than 900 acres of parks and dedicated public space, and a wide variety of neighborhood and recreation centers, pools, dog parks, farmers' markets, waterfront activities and more.

      • Classes & Camps
      • Dog Parks
      • Facility & Park Rentals
      • Farmers' Markets
      • Marina & Waterfront Parks
      • ParkLink Interactive Map
      • Parks & Trails
      • Pools & Aquatics
      • Recreation Centers
      • Sports Leagues & Programs
    • Visit Alexandria

      Information about visiting Alexandria, including shopping, dining, attractions, accommodations, events listings and more. Plan your visit with an itinerary builder, interactive maps, hotel booking, online restaurant reservations and much more.

      • Group Tours
      • Meet in Alexandria
      • Plan Your Visit
      • Trip Planning Assistance
      • Visitor Center
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  • Services

    We are here to serve you. Browse the topics to the right to learn more about the programs and services we offer.

    • Alex311

      Connect with professional and knowledgeable staff for City service and information requests from every City department.

      • Missed Collection
      • Parking
      • Potholes
      • Street Cleaning
      • Trash & Recycling Containers
      • Trees
      • Yard Waste / Bulky Items Pickup
    • Animals

      What you need to know about animals, pets and wildlife in Alexandria.

      • Animal Adoption
      • Animal Control
      • Dog Parks
    • Buildings & Construction

      The City provides services to residents, businesses, contractors, and visitors needing permits for constructions and other developments.

      • Building Codes
      • City Code
      • Code Administration
      • Green Building
      • Land Use & Zoning
      • Permit Center
      • Permits & Land Use Applications
    • Environment

      "Green" initiatives, air quality, noise, water conservation, mosquito and rodent control.

      • Air Quality
      • Clean Waterways
      • Climate Change
      • Eco-City Alexandria
      • Green Building
      • Mosquito Control
      • Noise Control
      • Rodent Control
      • Stormwater Management
    • Jobs
      • City Government Jobs
      • Alexandria City Public Schools
      • Job Search Assistance (Workforce Development Center)
      • Collective Bargaining
    • Maps & GIS

      Geographic Information Systems (GIS) centrally manages, shares and analyzes information about locations through specialized mapping technology. This information increases transparency, improves many City technology applications and provides critical data to decision makers and the public.

      • Interactive Maps
      • Open Data
      • Standard Maps
    • Parks & Recreation

      Alexandria is an active community that offers more than 900 acres of parks and dedicated public space, and a wide variety of neighborhood and recreation centers, pools, dog parks, farmers' markets, waterfront activities and more.

      • Classes & Camps
      • Dog Parks
      • Facility & Park Rentals
      • Farmers' Markets
      • Marina & Waterfront
      • Parks & Trails
      • Pools & Aquatics
      • Recreation Centers
      • Sports Leagues & Programs
    • Property & Housing

      The City administers various housing-related programs and services.

      • Housing Master Plan
      • Landlord & Property Manager Resources
      • Maps & GIS
      • Office of Housing
      • Parcel Viewer
      • Real Estate Assessments
    • Public Health & Wellness

      Alexandria is committed to ensuring our residents thrive through physical, mental, and social health.

      • Aging & Adult Services
      • Emergency Mental Health Services
      • Environmental Health
      • Environmental Quality
      • Health Department
      • Health Clinics
      • Sexual and Domestic Violence Services
      • Substance Abuse Services
      • Teen Pregnancy Prevention
      • Teen Wellness Center
    • Public Safety & Courts

      Agencies and programs that help maintain our safety and overall quality of life. These links contain information about the City of Alexandria's law enforcement agencies and public safety organizations, courts and judicial system.

      • Fire Department
      • Police Department
      • Sheriff's Office
      • Circuit Court
      • Clerk of Circuit Court
      • General District Court
      • J&DR Court
      • Court Service Unit
    • Public Works

      Learn more about how the City maintains streets, sidewalks, bridges, and other infrastructure in the City.

      • Bridge Maintenance
      • Paving & Potholes
      • Sewer Maintenance
      • Street Sweeping
    • Real Estate & Taxes

      The City collects car and real estate taxes, maintains tax relief programs and assesses property values. Taxes can be paid in a variety of ways including online, by phone and by mail.

      • Payments
      • Personal Property/Car Tax
      • Real Estate Assessments
      • Real Estate Tax
      • Tax Guide
      • Tax Relief
    • Social Services

      The City provides public assistance as a safety net for individuals and families, including help with homelessness prevention, food, rent, utilities, medical coverage and prescriptions, job training and placement assistance, and much more.

      • Aging & Adult Services
      • Child Care
      • Children & Families
      • Discrimination & Disabilities
      • Gang & Youth Violence Prevention
      • Homeless Services
      • Housing Assistance
      • Human Rights
      • Job Search Assistance (Workforce Development Center)
      • Mentoring Programs
      • Military & Veteran Services
    • Trash & Recycling

      Find information on the City's refuse, recycling and yard waste collection programs.

      • Recycling
      • Refuse Collection
      • Yard Waste
    • Transportation

      Information on how to get to and through the City of Alexandria, including walking, biking, bus, rail, air, ridesharing, and more.

      • Bicycling in Alexandria
      • Bus & Rail
      • King Street Trolley
      • Parking in Alexandria
      • Street Maps
      • Taxis
      • Transportation Planning
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  • Business

    Ideally located just across the Potomac River from Washington, D.C., Alexandria is nationally recognized as one of the best places to live and do business on the east coast. Learn how we can help you start or relocate your business in Alexandria, and access resources for existing businesses and commuters.

    • Business Resources

      The City provides services and resources to help existing businesses expand within the City and promotes recruiting new businesses in Alexandria.

      • Alexandria Economic Development Partnership (AEDP)
      • Alexandria Small Business Development Center (SBDC)
      • BIPOC Small Business Program
      • Doing Business with the City
      • New Business Guide
      • Public-Private Partnerships
    • Jobs

      Alexandria offers wide range of job opportunities and services. Work for City government or City Public Schools, find out about an internship opportunity or learn about workforce development and career training options.

      • City Government Jobs
      • Job Search Assistance (Workforce Development Center)
      • Collective Bargaining
    • Licenses & Permits

      Find out whether a permit is required, the type of permit needed, fees involved, and what requirements are necessary for the activity you want to engage in Alexandria.

      • APEX Permitting & Land Use System
      • Business Licenses
      • Business Outdoor Program & Permits
      • Health Permits
      • Permit Center
      • Zoning Information
    • Real Estate & Taxes

      The City collects car and real estate taxes, maintains tax relief programs and assesses property values. Taxes can be paid in a variety of ways including online, by phone and by mail.

      • Business License Tax
      • Business Personal Property Tax
      • Lodging Tax
      • Meal Tax
      • Payments
      • Real Estate Assessment Search
      • Real Estate Assessments
      • Sales Tax
    • Transportation

      Information on how to get to and through the City of Alexandria, including walking, biking, bus, rail, air, ridesharing, and more.

      • Getting Around
      • Vehicle Registration
      • GO Alex Commuter Resources
      • Parking in Alexandria
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  • Government

    Learn more about Alexandria's accountable, effective, and well-managed government.

    • City Council

      The Alexandria City Council is composed of a Mayor and six Council members who are elected at-large for three-year terms. The Mayor, who is chosen on a separate ballot, presides over meetings of the Council and serves as the ceremonial head of government.

      • City Council Calendar
      • Communicate with City Council
      • Council Assignments
      • Meeting Dockets & Video
      • Speak at a Meeting
    • Boards & Commissions

      The City of Alexandria has a strong commitment to citizen participation as evidenced by the number of citizen boards and commissions established by City Council. These bodies compose a formal system through which citizens can advise City Council on all major issues affecting the City.

      • Meeting Dockets & Video
      • Apply for a Board or Commission
      • Boards & Commission Calendar
      • Boards & Commission Vacancies
      • Board of Architectural Review
      • Board of Zoning Appeals
      • Planning Commission
      • Park & Recreation Commission
      • Transportation Commission
    • Departments & Agencies

      View a list of City departments, offices and other agencies, and learn about their role in the organization.

      • City Government Departments & Offices
      • Virginia Department of Motor Vehicles (DMV)
      • Washington Metropolitan Area Transit Authority (WMATA)
      • Alexandria City Public Schools (ACPS)
      • Alexandria Economic Development Partnership (AEDP)
      • Alexandria Redevelopment and Housing Authority (ARHA)
      • Alexandria Transit Company (DASH)
      • Animal Welfare League of Alexandria (AWLA)
      • Small Business Development Center (SBDC)
      • Visit Alexandria (Official Tourism Site)
    • Public Safety & Courts

      Information about the City of Alexandria's law enforcement agencies and public safety organizations, courts and judicial system.

      • Police Department
      • Fire Department
      • Sheriff's Office
      • Courts
      • Office of Emergency Management
      • Emergency & Customer Communications
      • Community Policing Review Board
    • Elected Officials

      Alexandria voters elect a Mayor and City Council and three local officers, as well as state and federal representatives.

      • City Council
      • Clerk of Circuit Court
      • Commonwealth's Attorney
      • Sheriff
      • Voting in Alexandria
    • Get Involved

      There are many opportunities to get involved to help better the City of Alexandria. Opportunities include serving on a Board, Commission or Committee, providing input on a new City project or speaking at a City Council meeting.

      • Boards & Commissions
      • City of Alexandria Academy Programs
      • Civic Engagement Policy
      • Speak at a Meeting
      • Volunteering
    • Transparency

      The City government acts with integrity in an open process, and provides timely access to clear, trustworthy information, presented and employed by all parties from the beginning to the end of the process, including the reasoning that leads to and supports the policy conclusion.

      • Operating Budget & Capital Improvement Program
      • Meeting Dockets & Video
      • Performance Analytics
      • Alexandria's Strategic Plan
      • Race & Social Equity
      • Community Policing Review Board
      • Collective Bargaining
      • City Code
      • Open Data
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  • Projects & Plans

    Much of our work involves creating and improving infrastructure and planning for the future. Learn more about major projects and plans here, and how you can get involved!

    • Arts & Culture

      Information about arts, culture and historic projects in the City.

      • Arts & Culture Master Plan
      • Public Art Implementation Plan
    • Development

      Information about commercial and residential development projects in the City.

      • Landmark/Van Dorn Area Planning
      • North Potomac Yard Implementation / Virginia Tech Innovation Campus
      • Potomac River Generating Station Redevelopment
    • Environmental

      Information about environmental and "green" projects in the City.

      • 500 Block N. Pitt St. Sewer Separation Project
      • Flood Action Alexandria
      • Franklin St. Sewer Relocation Project
      • Holmes Run Trail Repairs
      • Lucky Run Stream Restoration
      • Oronoco Outfall Remediation Project
      • Wheeler Ave. Sanitary Sewer Pipe Relining
      • Windmill Hill Park Project - Phase II
    • Neighborhoods

      Information about neighborhood projects in the City.

      • Alexandria West Planning
      • Duke Street and West Taylor Run Project
      • Eisenhower Avenue Metrorail Station Pedestrian Crossing Improvements
      • King-Callahan-Russell Intersection Improvement Project
      • Mount Vernon Avenue North Complete Streets
    • Parks & Recreation

      Information about parks and recreation projects in the City.

      • Beauregard Street Multi-Use Trail Project
      • Bicycle Parking
      • Eugene Simpson Park Renovation Projects
      • Joseph Hensley Park Renovation
      • Old Cameron Run Trail Project
      • Robinson Terminal South Update: Historic Ship Stabilization
    • Public Facilities

      Information about public facilities projects in the City.

      • Alexandria Waterfront
      • King Street-Old Town Metro Access Improvement Project
      • Municipal Broadband
      • Potomac Yard Metrorail Station Project
    • Social Services

      Information about social services projects and plans in the City.

      • Aging and Adult Services
      • Early Care & Education Common Agenda
      • The Partnership to Prevent & End Homelessness
    • Transportation

      Information about transportation projects and plans in and around the City.

      • Adaptive Traffic Signal Control
      • Alexandria Mobility Plan
      • Complete Streets
      • Duke Street in Motion
      • Potomac Yard Metrorail Station Project
      • Smart Mobility
      • Traffic Mitigation
      • Vision Zero
      • West End Transitway
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    There's always something to do in Alexandria! Browse community events, government meetings and activities, and important deadlines.

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New DCHS Location at 4850 Mark Center Drive

Also moving to Mark Center Drive: City Permit Center, City Finance Department, Clerk of Court, Alexandria Health Department and Neighborhood Health
Page updated on February 3, 2023 at 9:16 AM

Community & Human Services

  • 24-Hour Crisis Lines
  • Vision, Mission & Values
  • Our Racial Equity Commitment
  • Director Kate Garvey
  • Leadership Team
  • Program Locations
  • Boards, Committees and Commissions
    • Alexandria Community Services Board
      • CSB Client Rights, Services and Dispute Resolution
    • Children, Youth & Families Collaborative Commission
    • Commission on Aging
    • Commission for Women
    • Early Care & Education Common Agenda
    • Economic Opportunities Commission
    • Partnership to Prevent and End Homelessness
    • DCHS Home

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4850 Mark Center Drive Gallery

Photo of 4850 Mark Center Drive
4850 Mark Center Drive
Arial view of new location
Arial view of the new location
Arial view of Area surrounding Mark Center Drive
Arial view of locations of DCHS, AHD and Neighborhood Health offices prior to move
of
Grid View Close Modal
Photo of 4850 Mark Center Drive
4850 Mark Center Drive
Arial view of new location
Arial view of the new location
Arial view of Area surrounding Mark Center Drive
Arial view of locations of DCHS, AHD and Neighborhood Health offices prior to move

WE ARE MOVING!

During 2023, nearly all DCHS programs and services will move to a new location in the West End of the city at 4850 Mark Center Drive, Alexandria, VA 22311. Information about the specific dates that program locations will change will be shared with clients and the community as they become available.

MOVE SCHEDULE*

Below are the scheduled move dates for each DCHS location. View and print flyer , and frequent this page for up-to-date information, as dates may change.

1900 N. Beauregard Street / Wednesday, February 1

  • Workforce Development Center (WDC) | 703.746.5940
  • Early Childhood Division | 703.746.5437

  • Center for Alexandria’s Children (CAC) | 703.746.6008
     

6101 Stevenson Avenue / Thursday, February 2

  • Aging and Adult Services | 703.746.5999
  • Alexandria Vocational Services | 703.746.3333
  • Developmental Disability Case Management | 703.746.3333 

    *Note- The Intellectual and Developmental Disabilities Day Support Program is not moving.

Adult Protective Services Hotline | 703.746.5778  
Report incidents of abuse, neglect or exploitation of an Adult to 703.746.5778 (Mon- Fri 8:30 a.m.- 4:30 p.m.) or after hours: 1.888.832.3858. TTY: Virginia Relay 711

2525 Mount Vernon Avenue / Friday, February 3
sEE CLIENT SERVICES BELOW FOR ADDITIONAL INFORMATION

  • Child Welfare | 703.746.5757
  • Community Services | 703.746.5901
  • Customer Relations | 703.746.5700
  • Eligibility Programs | 703.746.5801 

Child Protective Services Hotline |  703.746.5800
If a child is in immediate danger, call 911 for police assistance. Any concerned resident who suspects that a child is abused or neglected should call the City of Alexandria CPS Hotline at 703.746.5800, or the Virginia Hot Line at 1.800.552.7096 (after 4:30 p.m.).
 

720 North Saint Asaph Street 4th FL / SAT AND SUN, February 11-12

  • Administrative Offices / CSB | 703.746.3400
     

720 North Saint Asaph Street 2nd AND 3rd FLOORS / TO BE DETERMINED

  • Emergency Services | 703.746.3401
  • MH/ID/SA Intake | 703.746.3535
  • Outpatient Mental Health | 703.746.3400
  • Neighborhood Health | 703.535.5568
     

123 N Pitt Suite 225 / FRIDAY, February 10

  • Alexandria Campaign on Adolescent Pregnancy (ACAP)| 703.746.3130
  • School-Age Youth Development | 703.746.3436
  • Substance Abuse Prevention Coalition of Alexandria (SAPCA) | 703.746.3670

    *Note- The Domestic Violence Program and Sexual Assault Program are not moving.
     

421 king street / Monday, February 13

  • Permit Center, City Finance Department and Clerk of Court
     

4480 King Street (Except Dental Clinic) / WEDNESday, MARCH 1

  • Child Assessment and Treatment Center | 703.838.4708
  • Parent Infant Education (PIE) Program | 703.746.3350
  • Residential Services Administrative Offices | 703.746.3500
  • TRAILS (TRansitioning Adults Into Living Successfully) | 703.746.3441 
  • West End Wellness Center (formerly Clubhouse) | 703.746.3456
     

2355 Mill Road / TO BE DETERMINED

  • Medication Assisted Treatment (Opioid Tx)
  • Substance Use Outpatient
     

* As the time it takes to move will vary, we may provide services in alternative formats or locations. Contact your program service provider about when the program will open fully at 4850.

Client Services at 2525 Mount Vernon Avenue

View and print flyer .

APPOINTMENTS AND IN-PERSON SERVICES

  • Effective February 2, at noon, in-person services will end at 2525 Mt. Vernon Ave. We will serve virtually, via 703.746.5700, until the new building is open for services.

EBT CARD PICKUP

  • Pick up at Arlington Department of Social Services, 2100 Washington Blvd., from February 2–14 (will extend if necessary).

HOMELESS SERVICES

  • Winter Shelter accepts walk-ins after 7 p.m., at 2355-B Mill Rd. Call 703.746.5700 for additional homeless services, Mon–Fri, 8 a.m.–5 p.m.

MAIL SERVICE

  • Pick up mail at 2525 Mt. Vernon Ave. at the Mt. Ida Ave. entrance, between 8–10 a.m., beginning February 3. Ring the bell.

VERIFICATIONS

  • Clients can drop-off verifications at 2525 Mt. Vernon Ave. until access is available at the new building.

FREE INCOME TAX PREPARATION PROGRAM

  • Begins February 18 at 4850 Mark Center Dr.

Transportation and Bus Lines to 4850 Mark Center Drive

DASH FARE-FREE BUSSES (www.dashbus.com/schedules) - See the DASH Trip Planner to plan your free trip. 

  • Line 35 (Van Dorn Metro to Pentagon via Beauregard Street & S. Van Dorn Street)
  • Line 36A/B (Potomac Yard to Mark Center via Arlandria & Parkfairfax)
  • Line 102 / 102X (King Street Metro to Mark Center via Seminary/Janneys)

Metrobus (https://www.wmata.com/schedules/timetables/all-routes.cfm?State=VA)

  • Line 7M Express (Mark Center – Pentagon)
  • Line 8W (Foxchase-Seminary Valley)
  • Line 25B (Carlin Springs Road)

Other Regional Bus Services

  • Omniride (D-400) - https://omniride.com/service/schedules/

Parking

  • A four-level parking garage is adjacent to the rear of the building with elevator access to the building lobby. For the first year, there will be no charge for parking.
  • COMING SOON!  Downloadable brochure with bus and other transportation information.

Frequently Asked Questions (FAQs)

Where is the new DCHS location?
The building is located on the West End of the City at 4850 Mark Center Drive off I-95, Seminary Road and Beauregard Street.

By when does DCHS hope to move to 4850 Mark Center Drive?
The goal is to be fully moved to the new location and begin welcoming clients and visitors in 2023. (*Specific dates in 2023 have shifted due to supply chain issues resulting from the pandemic.)

Why is the Department of Community and Human Services (DCHS) moving to a new location?
Since the merger of the City’s social services and behavioral health services into one department in 2010, one location has been the most frequently identified factor by staff for increasing client access to the range of DCHS services and improving employee collaboration in the delivery of these services. Currently, DCHS programs are in eight major locations across the city, and clients may have to travel to different locations to participate in services.

What are the benefits of the new single location to the Department?
The primary benefit is the creation of a “one-stop shop” for clients with seamless transition between related services including a “no wrong door” approach, so that clients experience a continuum of services available at all points of entry.

A new location also affords the opportunity to recreate the workspace to allow for client-centered spaces as well as improved work environments for staff including training and collaboration spaces. Workspace priorities include creating safe welcoming environments for clients, more space for client privacy, and a setting where clients can learn about and access DCHS programs and services as well as those of partner agencies.

This unified setting aims to ensure increased access, equity, collaboration, privacy and safety for all residents who use the facility. It will serve as a community hub, offering opportunities to access resources, convene meetings and events, and to promote the health and wellbeing of residents.

What are the benefits of the new single location to clients?
Better operational efficiency– ease of coordination among DCHS employees– will lead to improved client access to services and improved outcomes for the individuals and families we serve.

To provide better physical access for clients, the new location is in an area with a high concentration of clients that offers ease of access to public transportation.

If all services are in a single location, how will client confidentiality be maintained? 
The ease of employee access to physically private service spaces to maintain client confidentiality will be increased through the new worksite plans.

Additionally, because all services would be accessed through the same location– some with different physical entry points in the building– it will not be apparent which program a client is accessing.

DCHS will continue to ensure the highest level of client confidentiality through secure databases allowing access to personal records by only the appropriate staff with a “need to know” based on their work with the client, or those given access by the client to collaborate on their service plan.

What stakeholder input has DCHS considered in the move?
Information has been shared and input has been collected on possible sites for the new location, the design of the space, the amenities contained within the building and the name of the building. Clients, collaborative partners and employees have provided and will continue to have opportunities to provide input through surveys, focus groups and community information sessions.

What other City programs will be at the new location?
The facility will include the Department of Community and Human Services, the Alexandria Health Department, Neighborhood Health, and a West End Service Center with a Permit Center, Finance Department transaction functions and limited Clerk of Court services.

This unified setting aims to ensure increased access, equity, collaboration, privacy and safety for all residents who use the facility. It is expected that the facility will serve as a community hub, offering opportunities to access resources, convene meetings and events, and to promote the health and wellbeing of residents.

What steps were taken in the search for the location?
DCHS, in collaboration with the Department of General Services, solicited proposals from building owners on possible sites, then worked with an architect to design the workspace. Plans and budget implications were approved by the City Manager and City Council.

How can residents stay informed on the new DCHS location?
Sign up for eNews to receive periodic updates from the Department of Community and Human Services. Select the Behavioral Health and Human Services topic.

Naming the New Building

On December 14, 2021, City Council unanimously voted to name the facility after Councilwoman Redella S. "Del" Pepper who retired after serving on City Council since 1985. Councilwoman Pepper was a long-time advocate for the West End of the City, as well as for older adults and youth. Following a community survey, the building was officially named the Redella S. "Del" Pepper Community Resource Center.

The facility will include the Department of Community and Human Services, the Alexandria Health Department, Neighborhood Health, and a West End Service Center with a Permit Center, Finance Department transaction functions and limited Clerk of Court services.

This unified setting aims to ensure increased access, equity, collaboration, privacy and safety for all residents who use the facility. It is expected that the facility will serve as a community hub, offering opportunities to access resources, convene meetings and events, and to promote the health, safety and wellbeing of residents.

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