Nearly all DCHS programs and services are moving to a new location in the West End of the city at 4850 Mark Center Drive, Alexandria, VA 22311. Services will continue at their current locations until the move dates listed below. When the program re-opens at 4850 Mark Center Dr., this page will be updated with the opening date.

Some services at 4850 Mark Center Drive are not yet open. Please check for updates on when each program will be available or contact the program for assistance in an alternative format. 

Below are the scheduled dates for each DCHS location to start the move. View and print flyer , and frequent this page for up-to-date information, as dates may change. Questions? Call us at 703.746.5700 or text us at 703.346.5599.

* As the time it takes to move will vary by program, we may provide services in alternative formats or locations until the program reopens. Contact your program service provider about when the program will re-open at 4850 or call 703.746.5700 or text 703.346.5599.

1900 N. Beauregard Street / MOVING STARTS Wednesday, February 1*

• Workforce Development Center (WDC) | 703.746.5940- Not open to walk-ins. Use alternative format.

• Early Childhood Division | 703.746.5437- Not open to walk-ins. Use alternative format.

• Child & Family Behavioral Health Services | 571.213.7963- Open April 10.

• Center for Alexandria’s Children (CAC) | 703.746.6008- Not open to walk-ins. Use alternative format.

6101 Stevenson Avenue / MOVING STARTS Thursday, February 2*
These programs are not yet open at the new location.

• Aging and Adult Services | 703.746.5999- Not open to walk-ins. Use alternative format.
• Alexandria Vocational Services | 703.746.3333- Not open to walk-ins. Use alternative format.
• Developmental Disability Case Management | 703.746.3333 - Not open to walk-ins. Use alternative format.

    *Note- The Intellectual and Developmental Disabilities Day Support Program is not moving.

Adult Protective Services Hotline | 703.746.5778  
Report incidents of abuse, neglect or exploitation of an Adult to 703.746.5778 (Mon- Fri 8:30 a.m.- 4:30 p.m.) or after hours: 1.888.832.3858. TTY: Virginia Relay 711

2525 Mount Vernon Avenue / MOVING STARTS Friday, February 3*

• Community Services | 703.746.5901- Open
• Customer Relations | 703.746.5700- Open
• Eligibility Programs | 703.746.5801 - Open

• EBT Card and Mail Pick-up- available 10 a.m. -12 p.m. and 2 p.m. - 4 p.m., 5th floor

• Homeless Services | 703.746.5700 - Open

• Child Welfare | 703.746.5757 Not open to walk-ins. Use alternative format.

Child Protective Services Hotline |  703.746.5800*
If a child is in immediate danger, call 911 for police assistance. Any concerned resident who suspects that a child is abused or neglected should call the City of Alexandria CPS Hotline at 703.746.5800, or the Virginia Hot Line at 1.800.552.7096 (after 4:30 p.m.).
 

720 North Saint Asaph Street 4th FL / MOVING STARTS SAT AND SUN, February 11-12*
These programs are not yet open at the new location.

• Administrative Offices / CSB | 703.746.3400- Not open to walk-ins. Use alternative format.

720 North Saint Asaph Street 2nd AND 3rd FLOORS / TO BE DETERMINED*

• Emergency Services | 703.746.3401- OPEN 
• Outpatient Mental Health | 703.746.3400 Not open to walk-ins. Use alternative format.
• Child & Family Behavioral Health Services | 571.213.7963- Open April 10.
• Neighborhood Health | 703.535.5568- Not open to walk-ins. Use alternative format.

• Mental Health, ID/DD and Substance Use Intake- Open April 12.

123 N Pitt Suite 225 / MOVING STARTS FRIDAY, February 10*
These programs are OPEN at the new location.

• Alexandria Campaign on Adolescent Pregnancy (ACAP) | 703.746.3130- Open
• School-Age Youth Development | 703.746.3436- Open
• Substance Abuse Prevention Coalition of Alexandria (SAPCA) | 703.746.3670- Open

  *Note- The Domestic Violence Program and Sexual Assault Program are not moving.
   

4480 King Street (Except Dental Clinic) / TO BE ANNOUNCED*

• Child Assessment and Treatment Center | 703.838.4708- Not open to walk-ins. Use alternative format.
• Parent Infant Education (PIE), Child Care Subsidy, Early Childhood, IDD Youth Waiver | 703.746.3350- Open
• Residential Services Administrative Offices | 703.746.3500- Not open to walk-ins. Use alternative format.
• TRAILS (TRansitioning Adults Into Living Successfully) | 703.746.3441 - Not open to walk-ins. Use alternative format.
• West End Wellness Center (formerly Clubhouse) | 703.746.3456- Open April 17.
   

2355 Mill Road / TO BE DETERMINED
These programs are not yet open at the new location.

• Medication Assisted Treatment (Opioid Tx)- Not open to walk-ins. Use alternative format.
• Substance Use Outpatient- Not open to walk-ins. Use alternative format.

* As the time it takes to move will vary by program, we may provide services in alternative formats or locations until the program reopens. Contact your program service provider about when the program will re-open fully at 4850 or call 703.746.5700 or text 703.346.5599.

DASH FARE-FREE BUSSES (www.dashbus.com/schedules) - See the DASH brochure  for 4850 Mark Center or the DASH Trip Planner to plan your free trip. 

• Line 35 (Van Dorn Metro to Pentagon via Beauregard Street & S. Van Dorn Street)
• Line 36A/B (Potomac Yard to Mark Center via Arlandria & Parkfairfax)
• Line 102 / 102X (King Street Metro to Mark Center via Seminary/Janneys)

Metrobus (https://www.wmata.com/schedules/timetables/all-routes.cfm?State=VA)

• Line 7M Express (Mark Center – Pentagon)
• Line 8W (Foxchase-Seminary Valley)
• Line 25B (Carlin Springs Road)

Other Regional Bus Services

• Omniride (D-400) - https://omniride.com/service/schedules/

Parking

• A four-level parking garage is adjacent to the rear of the building with elevator access to the building lobby. For the first year, there will be no charge for parking.
• COMING SOON!  Downloadable brochure with bus and other transportation information.

Where is the new DCHS location?
The building is located on the West End of the City at 4850 Mark Center Drive off I-95, Seminary Road and Beauregard Street.

By when does DCHS hope to move to 4850 Mark Center Drive?
The goal is to be fully moved to the new location and begin welcoming clients and visitors in 2023. (*Specific dates in 2023 have shifted due to supply chain issues resulting from the pandemic.)

Why is the Department of Community and Human Services (DCHS) moving to a new location?
Since the merger of the City’s social services and behavioral health services into one department in 2010, one location has been the most frequently identified factor by staff for increasing client access to the range of DCHS services and improving employee collaboration in the delivery of these services. Currently, DCHS programs are in eight major locations across the city, and clients may have to travel to different locations to participate in services.

What are the benefits of the new single location to the Department?
The primary benefit is the creation of a “one-stop shop” for clients with seamless transition between related services including a “no wrong door” approach, so that clients experience a continuum of services available at all points of entry.

A new location also affords the opportunity to recreate the workspace to allow for client-centered spaces as well as improved work environments for staff including training and collaboration spaces. Workspace priorities include creating safe welcoming environments for clients, more space for client privacy, and a setting where clients can learn about and access DCHS programs and services as well as those of partner agencies.

This unified setting aims to ensure increased access, equity, collaboration, privacy and safety for all residents who use the facility. It will serve as a community hub, offering opportunities to access resources, convene meetings and events, and to promote the health and wellbeing of residents.

What are the benefits of the new single location to clients?
Better operational efficiency– ease of coordination among DCHS employees– will lead to improved client access to services and improved outcomes for the individuals and families we serve.

To provide better physical access for clients, the new location is in an area with a high concentration of clients that offers ease of access to public transportation.

If all services are in a single location, how will client confidentiality be maintained? 
The ease of employee access to physically private service spaces to maintain client confidentiality will be increased through the new worksite plans.

Additionally, because all services would be accessed through the same location– some with different physical entry points in the building– it will not be apparent which program a client is accessing.

DCHS will continue to ensure the highest level of client confidentiality through secure databases allowing access to personal records by only the appropriate staff with a “need to know” based on their work with the client, or those given access by the client to collaborate on their service plan.

What stakeholder input has DCHS considered in the move?
Information has been shared and input has been collected on possible sites for the new location, the design of the space, the amenities contained within the building and the name of the building. Clients, collaborative partners and employees have provided and will continue to have opportunities to provide input through surveys, focus groups and community information sessions.

What other City programs will be at the new location?
The facility will include the Department of Community and Human Services, the Alexandria Health Department, Neighborhood Health, and a West End Service Center with a Permit Center, Finance Department transaction functions and limited Clerk of Court services.

This unified setting aims to ensure increased access, equity, collaboration, privacy and safety for all residents who use the facility. It is expected that the facility will serve as a community hub, offering opportunities to access resources, convene meetings and events, and to promote the health and wellbeing of residents.

What steps were taken in the search for the location?
DCHS, in collaboration with the Department of General Services, solicited proposals from building owners on possible sites, then worked with an architect to design the workspace. Plans and budget implications were approved by the City Manager and City Council.

How can residents stay informed on the new DCHS location?
Sign up for eNews to receive periodic updates from the Department of Community and Human Services. Select the Behavioral Health and Human Services topic.

On December 14, 2021, City Council unanimously voted to name the facility after Councilwoman Redella S. "Del" Pepper who retired after serving on City Council since 1985. Councilwoman Pepper was a long-time advocate for the West End of the City, as well as for older adults and youth. Following a community survey, the building was officially named the Redella S. "Del" Pepper Community Resource Center.

The facility will include the Department of Community and Human Services, the Alexandria Health Department, Neighborhood Health, and a West End Service Center with a Permit Center, Finance Department transaction functions and limited Clerk of Court services.

This unified setting aims to ensure increased access, equity, collaboration, privacy and safety for all residents who use the facility. It is expected that the facility will serve as a community hub, offering opportunities to access resources, convene meetings and events, and to promote the health, safety and wellbeing of residents.