Metro Platform Improvement Project: FAQs

Page updated on May 31, 2019 at 6:52 PM

Trip Planning

I need help getting from X to Y -- what do I do?

For trip planning, please visit use the WMATA Trip Planner for assistance. Both the City of Alexandria and DASH also have online web pages with trip planning resources, including information about expanded water taxi and trolley service, carsharing, etc.

Residents who wish to receive trip planning assistance via phone can contact the DASH customer service center at 703.746.3274, M-F, from 7 a.m. to 7 p.m.

For project information, visit


I’m hearing construction noise related to the Platform Improvement Project—how do I lodge a noise complaint?

All noise complaints related to the project should be directed to Metro. Residents concerned about noise should contact Metro's Customer Relations center at 202-637-1328, weekdays, from 8:30 a.m. to 5 p.m., or submit concerns on Metro's website at, by scrolling to the bottom of the page and clicking Customer Comment Form.

I have a concern about construction at one of the closed Metro stations—who do I contact?

All construction complaints should be directed to Metro. Residents concerned about Metro construction should contact Metro's Customer Relations center at 202-637-1328, on weekdays from 8:30 a.m. to 5 p.m., or submit concerns on Metro's website at, by scrolling to the bottom of the page and clicking Customer Comment Form. If the concern is related to construction worker parking, please contact the Alexandria Police Department non-emergency number: 703-746-4444.

I need to report a construction-related issue that requires immediate attention (e.g. construction debris blocking a sidewalk or roadway, power outage affecting traffic signals in the immediate area, etc.)

If you believe a construction issue poses an immediate safety risk, please call the non-emergency number for the Alexandria Police Department: 703.746.4444. If you believe it is a life-threatening emergency, please call 911.

More than 700 employees will be traveling to get to stations every day—where are they going to park?

Metro is working with its contactor and its own employees to use available parking in the garage at Huntington. Employees can then be shuttled to worksites.

Project Questions

Why are six stations closing at once? Why not stagger this work?

Metro is conducting this work because it is committed to safety and bringing the system back to a state of good repair—and the City of Alexandria supports those commitments. The platforms at the closed stations are deteriorating—to get the work done as quickly as possible, Metro decided to close all six stations south of Ronald Reagan National Airport this summer for months, rather than subject riders to years of single-tracking--and worsening conditions.

Traffic Changes

I’ve noticed new HOV markings on Washington Street—what is the HOV change and when does it take effect?

The City is changing the HOV requirements from HOV 2 to HOV 3 and extending the hours to 6-10 a.m. and 3-7 p.m. for Washington St and East and West Abingdon Dr. These changes are being made to help the shuttles run faster, as well as encourage more commuters to carpool to reduce overall traffic demand. This is a temporary change that will end when Metrorail is back in operation. Please note that HOV parking restrictions will adhere to these new hours as well—motorists are advised to avoid parking on Washington St during these new hours, or risk being ticketed and/or towed.

The pathway between King Street Metro and the VRE/Amtrak station is closed—when will it reopen?

The City is working with the station renovation contractor to develop a quicker, safer pedestrian detour between the VRE Station and the King St Metro station. The new detour is a more direct route with no roadway crossings. We expect this work to be completed by the end of the first week of June.

With more buses on the roads and more people driving, what is the City doing to help with traffic?

The City is deploying transit vehicle signal priority at a few of the key intersections along the shuttle bus routes. Transit signal priority will help get behind schedule shuttles back on schedule by changing traffic signals earlier when needed or keeping the greenlight on longer if a late shuttle is approaching. The City is also installing more cameras to monitor traffic along the shuttle routes. In addition to traffic cameras, the City is installing Bluetooth sensors to analyze real-time traffic along the shuttle routes and to help keep shuttles on time. Combining the cameras with this is new technology provides the ability to monitor conditions in real time and make rapid changes or deploy resources, such as, police officers and other equipment. Finally, the City will be monitoring the operation of the shuttle routes and other roadways through the Traffic Operations Center. The operations Center will allow the rapid dissemination of important information and help in the coordination of any required changes.

My car was parked in the HOV lane in Washington Street and it is no longer there? What happened to it?

HOV hours have been expanded and are now 6 am to 10 am (northbound) and 3 pm to 7 pm (southbound) weekdays. The City is conducting enforcement sweeps of the lanes before they open to ensure no vehicles are illegally parked. Vehicles are being relocated to the 900 block of South Royal Street.

Do the HOV restrictions apply to electric vehicles?

Yes. The only restrictions in the city code are the number of occupants in the vehicle and the times of day.

Shuttles and Buses

What is the frequency of the shuttles running during the Metrorail closures?

Shuttle buses will run every five minutes during rush hours and every 10 minutes midday, except the Blue Line Shuttle, which will run every 15 minutes during midday. Visit for more detailed information about shuttles.

Why isn’t the Blue Line Shuttle going to Braddock Road?

WMATA analyzed existing travel patterns and trip times by station, and determined that it would be redundant for both the Blue and Yellow Line Shuttles to stop at Braddock. Therefore, the Blue skips Braddock, while the Yellow Line Shuttle serves that stop.

Why is most shuttle service to Pentagon rather than all the way to DC?

The goal of shuttle service is to connect riders with Metrorail again as soon as possible and avoid sending additional large volumes of cars and buses into the District. For many commuters, the fastest way to get to DC is to take a shuttle to an open Metrorail station. However, Metro has added some service on Metrobus routes (such as the 11Y) that provide direct, one-seat bus rides to downtown DC.

Why can't all buses travel in the Metroway lanes along Route 1?

The transitway is timed to efficiently move a certain number of buses. If more buses run in the transitway, the traffic signal timings would need to change and the buses would not necessarily move faster than the general purpose lanes. The transitway also requires buses to have special equipment that communicate with traffic signals. Although it is counterintuitive, allowing shuttles to use the transitway would hamper the ability of Metroway to quickly move large volumes of people through the Route 1 corridor.