Eviction Prevention Programs, Resources and Information

Page updated on Jan 25, 2021 at 2:22 PM

Eviction Prevention Programs, Resources and Information

Are you a renter who can’t pay your full rent due to COVID-19 related loss of income? Are you a property owner with a tenant who can’t pay their rent? A homeowner who can't make your mortgage payment? The Office of Housing, the Department of Community and Human Services (DCHS) and the State have programs and services that can help.

Resources for Renters

Help with rent payments

  • Virginia Rent and Mortgage Relief Program. The Virginia Rent and Mortgage Relief Program (RMRP) is designed to support housing stability during the COVID-19 pandemic by providing financial assistance, rent or mortgage payments for eligible households. The RMRP Support Center is now processing all tenant and homeowner applications for assistance paying rent and mortgages through this state program. Take a survey to determine if you are eligible, begin a new application online or call 703.962.1884. Alexandria residents should call 703.746.5700 or text 703.746.5599 to determine eligibility for rental assistance and other resources offered by the City. Please let your landlord know they can also apply directly for you at VirginiaHousing.com/RMRPList of Landlords in Alexandria participating in program. 

  • COVID-19 Emergency Rent Relief Assistance Program. If you are currently facing an eviction because you are unable to pay rent due to COVID-19 related loss of income, you may be eligible for emergency rental assistance. To learn about the program and eligibility criteria, visit the COVID-19 Emergency Rent Relief Assistance Program. Apply for eviction prevention assistance by calling the Office of Housing at 703.746.4990 during city business hours.  
  • OCS Rental Assistance Program. The Office of Community Services (OCS) provides rental assistance to eligible, low-income persons facing a housing crisis.  The goal is to help stabilize the household and to prevent the household from becoming homeless.  To request any OCS services, please call the DCHS Customer Call Center at 703.746.5700 for an assessment.

  • If you have received an eviction notice, call the Office of Housing at 703.746.4990 for assistance. 

Rights and Laws

Additional Resources

Resources for Landlords

Apply on Behalf of Tenants for Past-Due Rental Payments 

  • Virginia Rent and Mortgage Relief Program (RMRP). Through this state program, Virginia Housing is administering relief for renters experiencing financial difficulties due to the COVID-19 pandemic. Eligible landlords can apply on behalf of their tenants to receive financial assistance for past-due rental payments. Take action today to see how RMRP may help your tenants make their past-due and current rent payments. Get started with the application process at VirginiaHousing.com/RMRP.

    • List of Alexandria Apartment Complexes Participating in Program January 13, 2021
    • The current deadline for landlords to apply for the Rent and Mortgage Relief Program, to cover overdue rent or mortgage payments due to the COVID-19 pandemic, has been extended to March 1. Applications that have not yet been submitted can now include requests to cover February rent payments. Previously submitted applications are also eligible to include February rent through a contract amendment process. Remember to reference the User Guide, (page 15 explains how to submit a contract amendment). If you’re still working on an application or haven’t started yet, make sure to include February rent if the tenant is eligible. Alexandria landlords who have residents in need of rental assistance should contact Virginia Housing at RMRP@VirginiaHousing.com for assistance, or visit virginiahousing.com/rmrp
    • As additional guidance from Treasury is released, Virginia Housing will continue to evaluate if programs changes are needed prior to releasing a new application for landlords. 
  • The new state budget signed by Governor Northam in November 2020 has additional provisions regarding evictions and the RMRP program. Landlords are required to submit applications on behalf of delinquent tenants facing eviction for unpaid rents–if the tenant hasn’t already submitted on their own behalf. In addition, if a tenant elects to participate in RMRP, Virginia Housing’s interpretation is that landlords are required to wait 45 days from submission of a complete application (including all supporting documentation required in the application), prior to evicting a tenant due to unpaid rent. Please see full signed budget; this web page is not intended to provide legal advice.

    If you have questions, please email RMRP@VirginiaHousing.com

  • Covered Properties. Alexandria Properties covered by the Coronavirus Aid, Relief and Economic Security (CARES) Act are on the attached list which is sourced from the NLIHC database.

  • The Annual Alexandria Apartment Managers’ Seminar October 26, 2020

Rights and Laws

Health Department Guidance

Landlord, Realtor and Property Manager Resources

  • View or download the Eviction Prevention and Housing Stability Toolkit, which has a section on What Landlords Can Do, on the Northern Virginia Affordable Housing Alliance website
  • Get information on the Housing Choice Voucher Program, Fair Housing Law Training, Complaint Mediation services and other resources.

Resources for Homeowners

Help with mortgage payments

  • Virginia Rent and Mortgage Relief Program. The Virginia Rent and Mortgage Relief Program (RMRP) is designed to support housing stability during the COVID-19 pandemic by providing financial assistance, rent or mortgage payments for eligible households. This includes payments past due beginning April 1, 2020. Financial assistance is a one-time payment with opportunity for renewal based on availability of funding and the household’s need for additional assistance and continued eligibility. Learn more about eligibility and documentation requirements | Spanish | Amharic | Arabic. To conduct a self-assessment for eligibility, visit dhcd.virginia.gov/eligibility.  To apply in the City of Alexandria, call the DCHS Office of Community Services at 703.746.5700.

  • The Consumer Financial Protection Bureau has compiled a useful guide to coronavirus mortgage relief options

  • Find resources at FHA Resource Center at 1-800-Call-FHA and review Frequently Asked Questions. Persons with hearing or speech impairments should use Federal Relay Service at 1.800.877.8339. 

  • Foreclosure housing counselors work closely with struggling homeowners to understand their financial situation and to help them identify their best long-term solution. Locate a HUD-approved housing counseling service

  • Many private lenders have announced that they will work with struggling borrowers by providing hardship forbearance options. Contact your lender to discuss options.

  • Condominium owners and homeowners association members are encouraged to contact their communities' management if they have questions about condominium and HOA fees.

  • For additional information or general questions, contact Vicente Espinoza at the Office of Housing at 703.746.3087. 

Rights and Protections

Resources to Meet Basic Needs

The City and its partners are working together to provide information and resources that may offer some level of support, security and stability for families in need due to the impacts of the coronavirus response. For a full list of resources, visit Resources to Meet Basic Needs for Those Impacted by the Coronavirus COVID-19. Learn how to access services online, by text or by phone in  English, SpanishArabic and Amharic.

  • DCHS Office of Community Services: For assistance with food, clothing, transportation, prescription drugs and other basic needs, call 703.746.5700.
  • Food Assistance: A list of resources and information for residents needing food assistance during the COVID-19 pandemic, including food distributions and delivery programs for older adults.
  • Job Assistance: Employment assistance and information for workers and job seekers, including the Workforce Development Center’s weekly job opportunities flyer, upcoming job fairs and other resources.
  • Health Care Resources: Primary care resources for the uninsured, COVID-Testing information, Medicaid assistance, health information in multiple languages, and more.

For the latest information about resources, follow DCHS on Facebook or Twitter or subscribe to the Spanish Language Text Line by texting ALEXINFOESP to 888777.

Coping, Mental Health and Staying Safe Resources

Below are resources for coping with stress and fear related to the COVID-19 pandemic, mental health resources, domestic violence and sexual assault services, and resources for how to safe at home.

Eviction Prevention Task Force Logo

Eviction Prevention Task Force

The Eviction Prevention Task Force is a multi-agency partnership composed of representatives from the Department of Community and Human Services, Office of Housing, Sheriff’s Office, City Attorney’s Office, Legal Services of Northern Virginia, Christ Church and Emergency Financial Providers. The group is collecting and sharing data and working to understand the local eviction landscape, identifying and resolving gaps in eviction prevention services, and engaging stakeholders to address the crisis.

The goals of the Task Force include reducing the number of evictions in Alexandria, diminishing the impact of eviction on residents and developing and implementing  a long term eviction prevention strategy that addresses the needs of residents and property owners.

According to the Aspen Institute, the housing crisis brought on by the COVID-19 pandemic has sharply increased the risk of long-term harm to renter families and individuals, disruptions of the affordable housing market and the risk of foreclosure and bankruptcy, especially among small property owners.

Following eviction, a person’s likelihood of experiencing homelessness increases, mental and physical health are diminished and the probability of obtaining employment declines. Eviction is also linked with respiratory disease, which could increase the risk of complications if COVID-19 is contracted. Instability, like eviction, is particularly damaging to children, who suffer in ways that impact their educational development and well-being.

How You Can Help

The Task Force welcomes community input, cooperation and participation in ongoing projects and initiatives, including outreach to at-risk households and identifying renters in need of assistance. The group is also seeking input from and collaboration with owners of rental properties. For more information or to get involved, contact Carol Mizoguchi at 703-746-5862.

News on Eviction Policy and Orders

  • Temporary Halt in Residential Evictions To Prevent the Further Spread of COVID-19 (September 4, 2020). A Notice by the Centers for Disease Control and Prevention on 09/04/2020.

  • Temporary Statewide Moratorium on Eviction Proceedings Granted (August 10, 2020). The Virginia Supreme Court granted a temporary statewide moratorium on eviction proceedings in Virginia. The Court's order, which is effective August 10 through September 7, halted all eviction proceedings related to failure to pay rent. Governor Ralph Northam requested this moratorium in a letter to Virginia Supreme Court Chief Justice Donald Lemons on July 24. By granting this order, the Virginia Supreme Court allowed residents to maintain safe, stable housing in the midst of the COVID-19 crisis, and gave the Governor time to work with the General Assembly to develop more permanent legislative protections for Virginia homeowners and renters. 

  • Virginia Rent and Mortgage Relief Program Launched (June 2020). Governor Northam launched the Virginia Rent and Mortgage Relief Program (RMRP), which provides an initial $50 million in federal Coronavirus Aid, Relief, and Economic Security (CARES) Act funding for Virginia households facing eviction and foreclosure due to COVID-19. Residents in need of assistance can visit the City’s website to learn more about the Virginia RMRP, and other COVID-19 related housing resources.

  • The City has requested that landlords take voluntary steps to minimize financial hardship for tenants who are unable to pay rent on time (March 2020). Read Mayor Wilson's letter. The Supreme Court of Virginia had ordered that evictions and possessions be suspended.


To reach the Office of Housing with questions about landlord-tenant issues or to learn more about available services, please call 703.746.4990. Please note that walk-ins cannot be accepted at this time.