In 2012, the Office of Performance Analytics (OPA) was established to support the City Government using data and analysis to inform, and continuously improve services. The City of Alexandria is one of 100+ local governments that use data and analysis to improve service delivery (explore those governments here).
What we do
OPA collaborates with departments to analyze issues, challenges, and questions through research, data and process analysis; resulting in analysis reports that include findings and recommendations that improve service delivery. View the analysis reports.
OPA works with departments to identify, visualize, and track indicators in order to provide insights to inform decisions and provide information to the community on how well the City’s services are performing. View the performance dashboards.
Data Centralization and Surveys
In order to have data for performance dashboards and analysis reports, OPA centralizes data from City systems and conducts rigorous surveys. View the resident survey.
How we do it
OPA partners with departments to measure service delivery by creating, collecting data for, and tracking indicators in performance dashboards. This enables the City to know how services are doing so that we can identify successes and challenges. Performance dashboards are also shared with the community, so the public knows how well their services are being delivered.
As the City delivers services questions and challenges come-up. To help, OPA collaborates with departments to dig-deep into questions by conducting research and analyzing data and processes. By doing this, we can determine what’s working, what’s not, and propose effective solutions to solve problems and improve service delivery.
Measures and analysis provide decision makers with insights, findings, and recommendations focused on understanding and improving service delivery. By having this information, City leaders can make thoughtful, well-informed decisions; facilitating better, faster, and more efficient services delivered to Alexandria.
- 2021 Certificate of Excellence from ICMA
- 2021 PTI Solutions Award
- 2020 Certificate of Distinction from ICMA
- 2020 Digital Cities Award
- 2019 Certificate of Achievement from ICMA
- 2019 Digital Cities Award
The City of Alexandria leads and participates in a regional government consortium, Mid-Atlantic StatNet, that facilitates and furthers analytics in local government.