Since 2016, the City of Alexandria has administered an annual, anonymous, and statistically valid resident survey. The survey measures residents’ satisfaction with City Government’s programs and services. The results of this survey are used to inform service delivery decisions, track progress on the City’s Strategic Plan, and provide data for performance reports.
2018 Resident Survey
The 2018 Resident Survey is underway. For more information see below for frequently asked questions or contact us at 703.746.4357 or send us a message.
Why did I get selected?
Your address was one of 3,000 household that were randomly selected to participate in the 2018 Resident Survey. Your response is part of a representative sample designed to provide a baseline of how the City Government is serving residents and to gauge perceptions of the city.
I was not sent a survey, can you send me one?
The sample was designed to be as representative as possible of the population of our city, so by sending copies of the survey to people who request a copy, we would skew the sample and make the results less meaningful.
Where do I mail my survey?
You can mail your survey in the postage paid envelope that is included in your survey packet. If this has been misplaced, you’ll find the address at the bottom of the last page of the survey.
How did you get my address?
Your address was sampled at random from a list of all addresses from the post office. This is a standard service offered by the post office. It is not a City Government file and no household member is named in the file.
I received your survey, and while I own the property that it was sent to, I don’t live there. What should I do?
The resident of the property should complete the survey.
What is the purpose of requesting the person who most recently had a birthday complete the survey?
We have randomly selected households within our jurisdiction to receive the survey. We would also like to choose in an unbiased way a person within each household to complete the survey. This way we ensure the results are representative of our community as a whole. While it may seem a bit strange, using the “birthday method” is a simple way to select an adult from within each household without permitting bias in our results.
I am the person in my household who most recently had a birthday, but I am not very informed about the issues covered in the survey. Can I give the survey to someone else in my household who is more informed?
We would prefer that you complete the survey. The “birthday method” described in the letter creates the most representative sample of our jurisdiction. You’ll be surprised at how much you can contribute.
If I filled out the survey when I first received it, should I fill it out again now that I have received a second copy?
No, please don’t fill it out again. Because responses are anonymous, we don’t know who already completed a survey. Since we only want one response from each person, those who already sent in a survey should not return another one. The second copy is distributed as a reminder to all people selected to be sent a survey. Thank you for completing the first survey.
Is the survey confidential?
The City contracted with the National Research Center (NRC) to administer an impartial third-party survey to ensure that all responses to the data remain confidential. Your response is anonymous and is reported in group form only.
Is the survey available in another language?
Yes, this survey is available online in English and Spanish. To access the survey online, go to the URL found on the letter that came with your survey and enter the unique passcode found in the upper left-hand corner of the letter. If you need help in any other language, please contact us at contact us at 703.746.4357 or send us a message.
What if I need assistance taking the survey?
The City of Alexandria is committed to compliance with Title VI of the Civil Rights Act of 1964 and Title II of the Americans with Disabilities Act, as amended. To request a reasonable accommodation in completing this survey, please contact contact us at 703.746.4357 or send us a message.
How is this going to be used?
The Alexandria Resident Survey is conducted annually to help the City Government know more about residents’ perceptions, expectations, and performance of City Government, as well as overall satisfaction with programs and services. The results of this survey are used to guide and inform service delivery decisions, track progress on the City’s Strategic Plan, and provide data for performance reports. The results of this survey will be shared with City Council this spring.
Who is NRC?
The National Research Center, or NRC, is a well-known and highly regarded citizen survey research firm that operates throughout the nation and worldwide. The City of Alexandria has contracted with NRC to conduct our survey to ensure your response is anonymous and confidential.
2017 Resident Survey
- Watch the City Council meeting presentation (video)
- Livability report (PDF)
- Technical appendices (PDF)
2016 Resident Survey