CommonHelp
COMMONHELP
Apply online for SNAP, FAMIS, Medicaid, child care assistance and TANF.
Customer Relations
CUSTOMER RELATIONS and CALL CENTER
Customer Relations serves walk-in clients at 4850 Mark Center Dr., 5th floor and accepts calls at the Customer Call Center. The team assists DCHS customers with a wide range of service needs that includes coordinating and connecting to Department programs, providing information and referral, and assisting customers with completing applications for those needing help due to technology limitations, language barriers and literacy needs. CALL 703.746.5700 or TEXT 703.346.5599 for assistance.
Food and Meals
SNAP
Information on how to apply for SNAP and receive an electronic benefits card for the purchase of food.
FOOD DISTRIBUTION, PREPARED MEALS, FOOD FOR PETS
Information about additional resources for food.
Healthcare
MEDICAID | MEDICARE | FAMIS | VIRGINIA'S INSURANCE MARKETPLACE
Information about eligibility and how to apply for Medicaid, Medicare, the Family Access to Medical Insurance Security Plan (FAMIS) and the Virginia Insurance Marketplace (formerly ObamaCare).
Dental, Vision and Hearing Program
DENTAL, VISION AND HEARING
Learn about financial assistance for dental care through the Northern Virginia Dental Clinic, help getting eyeglasses and hearing aids.
Temporary Assistance for Needy Families (TANF)
TANF
Information about TANF, a program that provides financial assistance to help eligible families meet basic needs or to recover from a fire or other disaster.
Housing and Basic Needs
HOUSING
Access information on housing and homeless services, including eviction and foreclosure prevention resources; landlord tenant mediation services; and information on shelters, affordable homeownership and rental housing, senior housing and care options, and accessibility and home repair programs. See a table of information on programs, how to apply, and decision wait times.
BASIC NEEDS
Find out about getting help with obtaining clothing, transportation assistance, prescription medications, burials and more. See a table of information on programs, how to apply, and decision wait times.
Utilities
UTILITIES
Information about obtaining assistance with utility bills including gas and electric bills.
Auxiliary Grant Program
AUXILIARY GRANTS
Information about supplemental income for individuals who receive SSI, are blind or have other disabilities and reside in a licensed assisted living facility or an adult foster care home.
Affordable Connectivity Program (ACP) has Ended
Some internet service providers have not updated their websites and other marketing materials to reflect that the Affordable Connectivity Program (ACP) and its monthly discount on broadband services ended on June 1, 2024. Some provider websites even continue to collect personal information from consumers seeking enrollment in ACP.
For more information about this, please visit: fcc.gov/sites/default/files/ACP-Fact-Sheet-Post-ACP-Ending.pdf
If you have any questions, please email ACPinfo@fcc.gov.
Immigrants and Refugees
IMMIGRANTS AND REFUGEES
City services, programs and resources to support immigrants and refugees in Alexandria.
Tax Return Preparation
FREE TAX RETURN PREPARATION
Every tax season, the City of Alexandria offers free tax return preparation by appointment only to eligible residents. Dates and hours are posted in late-January each year. See last year's tax season flyer in English and Spanish for details about what to expect and how to prepare.