DCHS LAUNCHES A CLIENT PORTAL FOR EASY ACCESS TO MEDICAL RECORDS 

July 27, 2023: The Department of Community & Human Services introduced a convenient client web portal for clients of the Community Services Board (CSB). This resource is part of the City’s efforts in complying with federal guidelines to ensure access to client information (21st Century Cures Act).

Launched July 10, 2023, this new portal allows clients of CSB services — including mental health, substance use treatment and intellectual/developmental disabilities — to view their CSB treatment records and bills, message their providers, and much more right from a cell phone or computer.

Clients: Follow the steps below to set up your secure user account.

STEP 1- Request access through your CSB Case Manager, Intake or Reception staff. Adults and/or legal guardians must register to view information for those under 18 years of age. After requesting access to the client portal, you will receive an email within two business days with a registration key code and link.

STEP 2- Enter all information requested and follow all instructions as you register.

STEP 3- Once all steps have been followed you will have access to your client information.

Questions? Clients are encouraged to call their case manager or email DCHSClientPortal@alexandriava.gov. Please note social service records are not available in this portal.

The Alexandria Community Services Board (CSB) oversees behavioral health services within the Department of Community and Human Services (DCHS). Learn more.