Alex311 — Connecting You to City Services

Connect with professional and knowledgeable staff for City service and information requests from every City department.

Page updated on Feb 10, 2020 at 6:09 PM

Connecting You to City Services

Alex311 is the City of Alexandria’s customer service initiative to connect our customers to more than 175 City services in a variety of convenient ways. Connect with Alex311 online, through the mobile app, on Facebook and Twitter, by phone, or in person.

For immediate police, fire or emergency medical assistance, call or text 911.
For non-emergency requests requiring police response (such as animal control, motor vehicle crashes without injuries, parking and noise complaints, lost or found property, or crimes that occurred in the past), call 703.746.4444. Additional crisis hotlines are listed below.

Alex311 Website
Use the Alex311 website to submit and track requests. For information about an open online service request ticket, call 311 or 703.746.4311.

Alex311 Mobile App (Coming Soon)
Install the Alex311 mobile app to submit and track requests on the go.

Alex311 Twitter Page

Twitter (Coming Soon)
Submit requests by tweeting or direct messaging us.

Alex311 Facebook Page

Facebook (Coming Soon)
Submit requests by commenting or sending a Facebook message.

Alex311 by Phone

By Phone
Call 311 or 703.746.4311
Weekdays: 7 a.m.-6 p.m.
Voicemail available after hours

Alex311 In-Person

In Person
Submit requests in person at any City government location.

Information provided to the City may be subject to public release under the Virginia Freedom of Information Act or other laws. Alex311 should not be used to submit sensitive information, such as social security numbers, financial account identifiers, or health information. To request copies of public records, use the online records request form. To report government waste, fraud or abuse, please visit alexandriava.gov/InternalAudit. Please review our Privacy and Legal Notices.


Hotlines

In Crisis? Call us now. 24 hours a day:


Alex311 Features

  • Access to more than 175 City services and information.
  • Professional and knowledgeable staff who provide efficient and accurate resolutions to all requests.
  • Convenient options to connect: website, mobile app, Facebook, Twitter, phone, in-person.
  • Ability to attach photos and specify the location of a service request online and through the mobile app. 
  • Emailed updates about your request including a summary of the details, an expected response date and a number to track progress on the mobile app or website.
  • An opportunity to provide feedback about your experience with Alex311.

Customer Service Commitment

With each interaction, we commit to being professional, accountable, responsive and courteous.

  • Professional: delivering competent and high-quality service even under pressure 
  • Accountable: providing accurate and reliable information, keeping customers informed and honoring our service commitments
  • Responsive: prioritizing work appropriately and working efficiently to get it right the first time
  • Courteous: communicating in a respectful and productive manner
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