FY 27 Budget Q&A #060: What is the cost for RPCA to reinstate the secret shopper program and in multiple languages?
Page updated on April 7, 2026 at 9:58 AM
XWARNING: You have chosen to translate this page using an automated translation system.
This translation has not been reviewed by the City of Alexandria and may contain errors.
Question: What is the cost for RPCA to reinstate the secret shopper program and in multiple languages?
Response:
The estimated cost to reinstate the secret shopper program is approximately $20,000 to $25,000 annually, assuming the program is conducted twice per year, expanded to 5 additional facilities for a total of 24 locations, and offered in multiple languages, including Dari, English, Spanish, Amharic (Ethiopian language), and Arabic. The cost per site is estimated at $400.76 per location.
