Alexandria Celebrates 20 Years as a Top Digital City
The City of Alexandria is proud to be recognized in the 2025 Digital Cities Survey, presented by the Center for Digital Government. This national recognition reflects our city’s ongoing work to advance digital equity, data-driven operations, and smarter service delivery for our community.
Alexandria has been ranked in the Top 10 for twenty years, including two years in 1st place and two back-to-back 2nd places in 2021 and 2022.
2025 City Government Experience Awardee
Alexandria is honored to be named an Overall Winner in the 2025 Government Experience Awards. This recognition reflects our team’s commitment to creating accessible, equitable, and innovative digital services for our City.
Government Experience Awards 2025 Winners Announced (e.Republic)
ITS Mission, Vision, Values
Mission
We enable our partners to better serve the community through meaningful collaboration, communication and information while providing a reliable and secure environment.
Vision
We are a strategic partner in innovation and continuous improvement through information and technology advancements.
Values
- Empower People
- Evaluate
- Strategically Invest
- Secure Information
- Collaborate
- Data-Centric
ITS Strategic Plan and Budget Documents
The ITS department completed its 5-year strategic planning process, which resulted in the ITS Strategic Plan
Budget Documents:
Services
Administrative Services
Responsible for department human resources, administrative management and financial management.
Enterprise Business Systems Support
Consolidates the Applications and Database Management services and is responsible for the applications and enterprise database administration, data standardization, integration and information exchange. Programming and database administration are centrally managed here.
Information Security Office
Responsible for the assessment, formulation, implementation and maintenance of enterprise-wide IT security policies and procedures.
Operations
Consists of three sections, Help Desk, Telecommunications Systems and Operations with responsibility for end-user technical customer service support (Help Desk); telecommunications system planning and day-to-day troubleshooting and operations equipment deployment services; construction, moves, and relocation coordination; (Telecommunications Systems); processing scheduled production, data backup and restores (Operations).
Network Management
Responsible for management of the Institutional Network (I-Net), email systems and enterprise server systems (including server replacement) and connectivity.
Enterprise Project Portfolio Management
A central Project Management Office (PMO). Responsible for planning, management and assessment of enterprise IT capital projects, complex purchase management, budgeting and financial management.
Geographic Information Systems (GIS)
Development and distribution of map based data and applications and analytical services.
Electronic Government (eGov)
Supports the technical development, design and management of the City's website and the many customer facing applications.
Tech Savvy City
Designation as a Tech Savvy city recognizes local governments that have demonstrated that they have a commitment to technology as an enabler, and that their organizations have a spirit of teamwork and collaboration, creativity, and leadership that result in a culture of technology excellence.