Alex311 is the City of Alexandria’s customer service initiative to connect our customers to more than 175 City services in a variety of convenient ways. Connect with Alex311 online, through the mobile app, on Facebook and Twitter, by phone, or in person.

Alex311 Call Center  

During regular Hours: M – F, 7 a.m. - 7 p.m., Saturday 8 a.m. - 12 p.m.:

• In the event of inclement weather, please call 703.746.4444 or utilize @AlexandriaVA311 to report non-emergency concerns. For immediate emergency assistance, call 911.  For non-emergency City Services, call 703.746.4311. 

After Hours: 

• We encourage residents to continue to submit non-life-threatening safety concerns overnight by calling 703.746.4444. For immediate emergency assistance, call 911.
• In the event of weather-related damage, report blocked roadways by calling 703.746.4444. 

Alex311 Website  

Available 24/7, you can submit and track requests for a faster response!  

Alex311 Mobile App  

Available 24/7, you can install the Alex311 mobile app to submit and track requests on the go.  

The app is available for both iOS and Android devices.