City of Alexandria Launches Enhanced Alex311 Portal & App

Page updated on December 15, 2025 at 10:22 AM
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Discover the enhanced portal & app superimposed on the Alexandria skyline with the Alex 311 logo.

The City of Alexandria is proud to announce the launch of the upgraded Alex311 app and portal, just in time for the holidays! Our newly designed platform makes connecting with City services more convenient, whether you're at home or out and about in Alexandria.  

What's New for Alex311?

A screenshot of the old Alex311 mobile app showing requests, recent, my requests, and 24 hour hotlines menu options in shades of blue.
A screenshot of the new Alex311 mobile app with a "create new request" button at the top and bottom of the screen, along with a step by step menu of how Alex311 works.

The Alex311 portal and app are now more user-friendly, with a modern, accessible, mobile-responsive design. The latest version of the Alex311 app is set to launch on December 22! 

Get Started With the New Platform 

Visit alexandriava.gov/Alex311 or download the Alex311 app from your favorite app store. The Alex311 app is available for Apple and Android devices. The website can be used on any computer or mobile device. Explore how easy it is to access City services right at your fingertips. We would love to hear your thoughts and feedback! 

Connect with Alex311 

To keep up with the latest updates, features, and tips for using the new Alex311 app, follow us on X (Twitter) and Facebook by searching our username: @Alexandriava311.  

For questions or help using the new platform, call our Alex311 contact center at 703.746.4311 or by dialing 311. We look forward to serving you with the new Alex311 experience! 

For reasonable disability accommodation, contact Tenesia Wells at tenesia.wells@alexandriava.gov or call 703.746.4311, Virginia Relay 711. 

If you prefer communication in another language, free interpretation and translation services are available to you. Please email LanguageAccess@alexandriava.gov or call 703.746.3960.