The City of Alexandria is aware of a nationwide Verizon wireless service outage that may impact customers’ ability to make calls, including to 9-1-1 emergency services. 

Verizon has confirmed the outage and reports that its engineering teams are working to restore service.  The company has not provided an estimated timeline for full-service restoration. 

If you are a Verizon Wireless customer experiencing service disruption and need emergency assistance: 

• Use a landline telephone to call 9-1-1, if available
• Borrow a phone from someone with a different wireless carrier 
• Use Wi-Fi calling if your device supports this feature
• Use satellite service on your cell phone (if available), but do not hang up until you have spoken with a call taker. 

The City will continue to monitor the situation and provide updates as they become available.  Residents are encouraged to check alexandriava.gov and follow @AlexandriaVAGov on social media for the latest information. In addition, sign up for City emergency alerts at alexandriava.gov/eNews. 

For reasonable disability accommodation, contact Tiffany Fuller at tiffany.fuller@alexandriava.gov or call 703.746.1883, Virginia Relay 711. 

If you prefer communication in another language, free interpretation and translation services are available to you. Please email LanguageAccess@alexandriava.gov or call 703.746.3960.