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City of Alexandria, VA

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  • Live

    Make the most of Alexandria's outstanding quality of life with information and services of interest to residents.

    • Be Prepared

      Are you ready? Find resources and information to help residents, businesses and visitors to prepare for all types of emergencies, and to stay safe.

      • Flooding Preparedness
      • Snow and Ice Control
      • Hurricane Preparedness
      • Emergency Preparedness
      • Public Health Emergency
    • Community Life

      Learn more about pets and animals, schools and libraries, parks and farmers' markets, community gardens, and more.

      • Community Gardens
      • Farmers' Markets
      • Parks
      • Pets
      • Recreation
    • Get Involved

      There are many opportunities to get involved to help better the City of Alexandria. Opportunities include serving on a Board, Commission or Committee, providing input on a new City project or speaking at a City Council meeting.

      • Boards and Commissions
      • Civic Engagement Policy
      • City Academies
      • Community Emergency Response Team (CERT)
      • Speak at a Meeting
      • Volunteering
    • Getting Around

      Information on how to get to and through the City of Alexandria, including walking, biking, bus, rail, air, ridesharing, and more.

      • Bicycling in Alexandria
      • Bus and Rail
      • King Street Trolley
      • Parking in Alexandria
      • Street Maps
      • Taxis
      • Water Taxis
    • Historic Preservation

      Historic Alexandria is a treasure trove of early structures, artifacts, and records that creates a unique way of life for its citizens and provides enjoyment for thousands of people who visit this special community every year. The City continues to add resources to its collection of local and nationally designated historic districts.

      • Alexandria History
      • Board of Architectural Review
      • Historic Alexandria
      • Historic Districts
    • Licenses & Permits

      Find out whether a permit is required, the type of permit needed, fees involved, and what requirements are necessary for the activity you want to engage in Alexandria.

      • Building & Construction
      • Business Licenses
      • Health Permits
      • Marriage Licenses
      • Virginia Department of Motor Vehicles (DMV)
    • Parking

      Information about parking in the City of Alexandria, including parking options, enforcement, districts and permits.

      • Contest a Parking Ticket
      • Guest Parking Permits
      • Parking Permits
      • Parking Studies
      • Parking in Old Town
      • Pay a Parking Ticket
    • Public Health & Wellness

      Alexandria is committed to ensuring our residents thrive through physical, mental, and social health.

      • Aging & Adult Services
      • Domestic Violence
      • Environmental Health
      • Environmental Quality
      • Health Department
      • Health Clinics
      • Sexual Assault
      • Substance Abuse Prevention
      • Substance Abuse Services
      • Teen Pregnancy Prevention
      • Teen Wellness Center
    • Public Safety & Courts

      Agencies and programs that help maintain our safety and overall quality of life. These links contain information about the City of Alexandria's law enforcement agencies and public safety organizations, courts and judicial system.

      • Fire Department
      • Police Department
      • Sheriff's Office
      • Circuit Court
      • Clerk of Circuit Court
      • General District Court
      • J&DR Court
      • Court Service Unit
    • Public Works

      Learn more about how the City maintains streets, sidewalks, bridges, and other infrastructure in the City.

      • Bridge Maintenance
      • Paving and Potholes
      • Sewer Maintenance
      • Street Sweeping
    • Real Estate & Taxes

      The City collects car and real estate taxes, maintains tax relief programs and assesses property values. Taxes can be paid in a variety of ways including online, by phone and by mail.

      • Payments
      • Personal Property/Car Tax
      • Real Estate Assessments
      • Real Estate Tax
      • Tax Guide
      • Tax Relief
    • Schools & Libraries

      Did you know that ACPS is one of the most diverse school systems in the country? Our students come from more than 80 different countries, speak more than 60 languages, and represent a myriad of ethnic and cultural groups. The Alexandria Library is an educational, user-oriented service institution providing free public access to recorded knowledge and ideas.

      • Alexandria City Public Schools (ACPS)
      • Alexandria Library
      • Child Care
      • Higher Learning
      • Out of School Time Programs
    • Social Services

      The City provides public assistance as a safety net for individuals and families, including help with homelessness prevention, food, rent, utilities, medical coverage and prescriptions, job training and placement assistance, and much more.

      • Aging & Adult Services
      • Child Care Assistance
      • Homeless Services
      • Housing Resources
      • Mentoring Programs
      • Military & Veteran Services
    • Trash & Recycling

      Find information on the City's refuse, recycling and yard waste collection programs.

      • Recycling
      • Refuse Collection
      • Yard Waste
    • Utilities

      The City of Alexandria does not operate any public utilities. The following companies are the primary providers of their respective service:

      • Cable TV (Comcast / Xfinity)
      • Drinking Water (Virginia American Water)
      • Electricity (Dominion Energy)
      • Natural Gas (Washington Gas)
      • Sewage/Water Treatment (Alex Renew)
      • Wired Telephone (Verizon)
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  • Play

    Whether you live here or are just visiting, Alexandria is a great place to shop, dine, take in the arts, get outdoors, and just have fun.

    • About Alexandria

      If you are looking for small-town charm and big-city amenities, Alexandria is the place to find them. Alexandria has a fascinating history, and many of its historic buildings are still preserved today. The City's many historic homes, churches, businesses, and museums allow residents and visitors alike to experience the past that makes it the charming town it is today.

      • Alexandria's History
      • Demographics & Statistics
      • Maps & GIS
      • Visit Alexandria
    • Arts & Culture

      Through engaging the community, encouraging participation, and facilitating access to arts and culture, the City builds a vibrant community for its residents, workers, and visitors.

      • City Concerts
      • City Events
      • Historic Property Rentals
      • Museums & Historic Sites
      • Office of Historic Alexandria
      • Office of the Arts
    • Entertainment

      Find events and activities, shops and restaurants, concerts and performances, arts and culture, historic attractions, parks and libraries, farmers' markets, and more.

      • City Concerts
      • City Events
      • Office of the Arts
      • Visit Alexandria: Things to Do
    • Getting Around

      Information on how to get to and through the City of Alexandria, including walking, biking, bus, rail, air, ridesharing, and more.

      • Bicycling in Alexandria
      • Bus & Rail
      • King Street Trolley
      • Parking in Alexandria
      • Street Maps
      • Taxis
      • Water Taxis
    • Museums & Historic Sites

      Alexandria is a desirable location to live, work and play. The City owns many of the premier historic sites in Alexandria and it is charged with the conservation, interpretation and promotion of these links to the past.

      • City Museums
      • Historic Sites & Attractions
      • Office of Historic Alexandria
    • Parks & Recreation

      Alexandria is an active community that offers more than 900 acres of parks and dedicated public space, and a wide variety of neighborhood and recreation centers, pools, dog parks, farmers' markets, waterfront activities and more.

      • Classes & Camps
      • Dog Parks
      • Facility & Park Rentals
      • Farmers' Markets
      • Marina & Waterfront Parks
      • ParkLink Interactive Map
      • Parks & Trails
      • Pools & Aquatics
      • Recreation Centers
      • Sports Leagues & Programs
    • Visit Alexandria

      Information about visiting Alexandria, including shopping, dining, attractions, accommodations, events listings and more. Plan your visit with an itinerary builder, interactive maps, hotel booking, online restaurant reservations and much more.

      • Group Tours
      • Meet in Alexandria
      • Plan Your Visit
      • Trip Planning Assistance
      • Visitor Center
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  • Services

    We are here to serve you. Browse the topics to the right to learn more about the programs and services we offer.

    • Alex311

      Connect with professional and knowledgeable staff for City service and information requests from every City department.

      • Missed Collection
      • Parking
      • Potholes
      • Street Cleaning
      • Trash & Recycling Containers
      • Trees
      • Yard Waste / Bulky Items Pickup
    • Animals

      What you need to know about animals, pets and wildlife in Alexandria.

      • Animal Adoption
      • Animal Control
      • Dog Parks
    • Buildings & Construction

      The City provides services to residents, businesses, contractors, and visitors needing permits for constructions and other developments.

      • Building Codes
      • City Code
      • Code Administration
      • Green Building
      • Land Use & Zoning
      • Permit Center
      • Permits & Land Use Applications
    • Environment

      "Green" initiatives, air quality, noise, water conservation, mosquito and rodent control.

      • Air Quality
      • Clean Waterways
      • Climate Change
      • Eco-City Alexandria
      • Green Building
      • Mosquito Control
      • Noise Control
      • Rodent Control
      • Stormwater Management
    • Jobs
      • City Government Jobs
      • Alexandria City Public Schools
      • Job Search Assistance (Workforce Development Center)
      • Collective Bargaining
    • Maps & GIS

      Geographic Information Systems (GIS) centrally manages, shares and analyzes information about locations through specialized mapping technology. This information increases transparency, improves many City technology applications and provides critical data to decision makers and the public.

      • Interactive Maps
      • Open Data
      • Standard Maps
    • Parks & Recreation

      Alexandria is an active community that offers more than 900 acres of parks and dedicated public space, and a wide variety of neighborhood and recreation centers, pools, dog parks, farmers' markets, waterfront activities and more.

      • Classes & Camps
      • Dog Parks
      • Facility & Park Rentals
      • Farmers' Markets
      • Marina & Waterfront
      • Parks & Trails
      • Pools & Aquatics
      • Recreation Centers
      • Sports Leagues & Programs
    • Property & Housing

      The City administers various housing-related programs and services.

      • Housing Master Plan
      • Landlord & Property Manager Resources
      • Maps & GIS
      • Office of Housing
      • Parcel Viewer
      • Real Estate Assessments
    • Public Health & Wellness

      Alexandria is committed to ensuring our residents thrive through physical, mental, and social health.

      • Aging & Adult Services
      • Emergency Mental Health Services
      • Environmental Health
      • Environmental Quality
      • Health Department
      • Health Clinics
      • Sexual and Domestic Violence Services
      • Substance Abuse Services
      • Teen Pregnancy Prevention
      • Teen Wellness Center
    • Public Safety & Courts

      Agencies and programs that help maintain our safety and overall quality of life. These links contain information about the City of Alexandria's law enforcement agencies and public safety organizations, courts and judicial system.

      • Fire Department
      • Police Department
      • Sheriff's Office
      • Circuit Court
      • Clerk of Circuit Court
      • General District Court
      • J&DR Court
      • Court Service Unit
    • Public Works

      Learn more about how the City maintains streets, sidewalks, bridges, and other infrastructure in the City.

      • Bridge Maintenance
      • Paving & Potholes
      • Sewer Maintenance
      • Street Sweeping
    • Real Estate & Taxes

      The City collects car and real estate taxes, maintains tax relief programs and assesses property values. Taxes can be paid in a variety of ways including online, by phone and by mail.

      • Payments
      • Personal Property/Car Tax
      • Real Estate Assessments
      • Real Estate Tax
      • Tax Guide
      • Tax Relief
    • Social Services

      The City provides public assistance as a safety net for individuals and families, including help with homelessness prevention, food, rent, utilities, medical coverage and prescriptions, job training and placement assistance, and much more.

      • Aging & Adult Services
      • Child Care
      • Children & Families
      • Discrimination & Disabilities
      • Gang & Youth Violence Prevention
      • Homeless Services
      • Housing Assistance
      • Human Rights
      • Job Search Assistance (Workforce Development Center)
      • Mentoring Programs
      • Military & Veteran Services
    • Trash & Recycling

      Find information on the City's refuse, recycling and yard waste collection programs.

      • Recycling
      • Refuse Collection
      • Yard Waste
    • Transportation

      Information on how to get to and through the City of Alexandria, including walking, biking, bus, rail, air, ridesharing, and more.

      • Bicycling in Alexandria
      • Bus & Rail
      • King Street Trolley
      • Parking in Alexandria
      • Street Maps
      • Taxis
      • Transportation Planning
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  • Business

    Ideally located just across the Potomac River from Washington, D.C., Alexandria is nationally recognized as one of the best places to live and do business on the east coast. Learn how we can help you start or relocate your business in Alexandria, and access resources for existing businesses and commuters.

    • Business Resources

      The City provides services and resources to help existing businesses expand within the City and promotes recruiting new businesses in Alexandria.

      • Alexandria Economic Development Partnership (AEDP)
      • Alexandria Small Business Development Center (SBDC)
      • BIPOC Small Business Program
      • Doing Business with the City
      • New Business Guide
      • Public-Private Partnerships
    • Jobs

      Alexandria offers wide range of job opportunities and services. Work for City government or City Public Schools, find out about an internship opportunity or learn about workforce development and career training options.

      • City Government Jobs
      • Job Search Assistance (Workforce Development Center)
      • Collective Bargaining
    • Licenses & Permits

      Find out whether a permit is required, the type of permit needed, fees involved, and what requirements are necessary for the activity you want to engage in Alexandria.

      • APEX Permitting & Land Use System
      • Business Licenses
      • Business Outdoor Program & Permits
      • Health Permits
      • Permit Center
      • Zoning Information
    • Real Estate & Taxes

      The City collects car and real estate taxes, maintains tax relief programs and assesses property values. Taxes can be paid in a variety of ways including online, by phone and by mail.

      • Business License Tax
      • Business Personal Property Tax
      • Lodging Tax
      • Meal Tax
      • Payments
      • Real Estate Assessment Search
      • Real Estate Assessments
      • Sales Tax
    • Transportation

      Information on how to get to and through the City of Alexandria, including walking, biking, bus, rail, air, ridesharing, and more.

      • Getting Around
      • Vehicle Registration
      • GO Alex Commuter Resources
      • Parking in Alexandria
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  • Government

    Learn more about Alexandria's accountable, effective, and well-managed government.

    • City Council

      The Alexandria City Council is composed of a Mayor and six Council members who are elected at-large for three-year terms. The Mayor, who is chosen on a separate ballot, presides over meetings of the Council and serves as the ceremonial head of government.

      • City Council Calendar
      • Communicate with City Council
      • Council Assignments
      • Meeting Dockets & Video
      • Speak at a Meeting
    • Boards & Commissions

      The City of Alexandria has a strong commitment to citizen participation as evidenced by the number of citizen boards and commissions established by City Council. These bodies compose a formal system through which citizens can advise City Council on all major issues affecting the City.

      • Meeting Dockets & Video
      • Apply for a Board or Commission
      • Boards & Commission Calendar
      • Boards & Commission Vacancies
      • Board of Architectural Review
      • Board of Zoning Appeals
      • Planning Commission
      • Park & Recreation Commission
      • Transportation Commission
    • Departments & Agencies

      View a list of City departments, offices and other agencies, and learn about their role in the organization.

      • City Government Departments & Offices
      • Virginia Department of Motor Vehicles (DMV)
      • Washington Metropolitan Area Transit Authority (WMATA)
      • Alexandria City Public Schools (ACPS)
      • Alexandria Economic Development Partnership (AEDP)
      • Alexandria Redevelopment and Housing Authority (ARHA)
      • Alexandria Transit Company (DASH)
      • Animal Welfare League of Alexandria (AWLA)
      • Small Business Development Center (SBDC)
      • Visit Alexandria (Official Tourism Site)
    • Public Safety & Courts

      Information about the City of Alexandria's law enforcement agencies and public safety organizations, courts and judicial system.

      • Police Department
      • Fire Department
      • Sheriff's Office
      • Courts
      • Office of Emergency Management
      • Emergency & Customer Communications
      • Community Policing Review Board
    • Elected Officials

      Alexandria voters elect a Mayor and City Council and three local officers, as well as state and federal representatives.

      • City Council
      • Clerk of Circuit Court
      • Commonwealth's Attorney
      • Sheriff
      • Voting in Alexandria
    • Get Involved

      There are many opportunities to get involved to help better the City of Alexandria. Opportunities include serving on a Board, Commission or Committee, providing input on a new City project or speaking at a City Council meeting.

      • Boards & Commissions
      • City of Alexandria Academy Programs
      • Civic Engagement Policy
      • Speak at a Meeting
      • Volunteering
    • Transparency

      The City government acts with integrity in an open process, and provides timely access to clear, trustworthy information, presented and employed by all parties from the beginning to the end of the process, including the reasoning that leads to and supports the policy conclusion.

      • Operating Budget & Capital Improvement Program
      • Meeting Dockets & Video
      • Performance Analytics
      • Alexandria's Strategic Plan
      • Race & Social Equity
      • Community Policing Review Board
      • Collective Bargaining
      • City Code
      • Open Data
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  • Projects & Plans

    Much of our work involves creating and improving infrastructure and planning for the future. Learn more about major projects and plans here, and how you can get involved!

    • Arts & Culture

      Information about arts, culture and historic projects in the City.

      • Arts & Culture Master Plan
      • Public Art Implementation Plan
    • Development

      Information about commercial and residential development projects in the City.

      • Landmark/Van Dorn Area Planning
      • North Potomac Yard Implementation / Virginia Tech Innovation Campus
      • Potomac River Generating Station Redevelopment
    • Environmental

      Information about environmental and "green" projects in the City.

      • 500 Block N. Pitt St. Sewer Separation Project
      • Flood Action Alexandria
      • Franklin St. Sewer Relocation Project
      • Holmes Run Trail Repairs
      • Lucky Run Stream Restoration
      • Oronoco Outfall Remediation Project
      • Wheeler Ave. Sanitary Sewer Pipe Relining
      • Windmill Hill Park Project - Phase II
    • Neighborhoods

      Information about neighborhood projects in the City.

      • Alexandria West Planning
      • Duke Street and West Taylor Run Project
      • Eisenhower Avenue Metrorail Station Pedestrian Crossing Improvements
      • King-Callahan-Russell Intersection Improvement Project
      • Mount Vernon Avenue North Complete Streets
    • Parks & Recreation

      Information about parks and recreation projects in the City.

      • Beauregard Street Multi-Use Trail Project
      • Bicycle Parking
      • Eugene Simpson Park Renovation Projects
      • Joseph Hensley Park Renovation
      • Old Cameron Run Trail Project
      • Robinson Terminal South Update: Historic Ship Stabilization
    • Public Facilities

      Information about public facilities projects in the City.

      • Alexandria Waterfront
      • King Street-Old Town Metro Access Improvement Project
      • Municipal Broadband
      • Potomac Yard Metrorail Station Project
    • Social Services

      Information about social services projects and plans in the City.

      • Aging and Adult Services
      • Early Care & Education Common Agenda
      • The Partnership to Prevent & End Homelessness
    • Transportation

      Information about transportation projects and plans in and around the City.

      • Adaptive Traffic Signal Control
      • Alexandria Mobility Plan
      • Complete Streets
      • Duke Street in Motion
      • Potomac Yard Metrorail Station Project
      • Smart Mobility
      • Traffic Mitigation
      • Vision Zero
      • West End Transitway
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  • Calendar

    There's always something to do in Alexandria! Browse community events, government meetings and activities, and important deadlines.

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Smart911

The City of Alexandria has joined the nationwide "Smart911" service, which lets residents, businesses and visitors provide information to 911 dispatchers in advance of emergencies.
Page updated on February 7, 2022 at 12:04 AM

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Smart911 logo image

The free Smart911 service allows individuals and businesses to create online safety profiles with home, workplace and mobile phone numbers, along with additional information that would be valuable to dispatchers and first responders during an emergency. This information often includes home or work addresses, details about medical conditions, hazardous materials on the property, pets, and emergency contacts. Users are prompted to update their safety profiles every six months to ensure their information remains accurate. Even with a safety profile, it is still important that 911 callers, particularly those with mobile phones, provide their current locations to dispatchers at the start of each call.

Smart profiles are kept confidential and secure, and are only available to trained dispatchers in participating 911 centers across the country. This allows mobile phone users to provide their profile information when they travel, and makes it easy to update profiles with new landline numbers after a move. Smart911 is currently available in more than 1,500 communities in the U.S., across 40 states.

For more information, call 311 or 703.746.4311.

Create a Safety Profile

Smart911 FAQs

How does Smart911 work?

The free Smart911 service allows you to create profiles with contact information such as home, work and mobile phone numbers, along with additional details you feel 911 call takers may need to assist you during an emergency. With Smart911, any time you make an emergency call from a phone registered with your safety profile, the 911 system recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call.

Does the addition of the Smart911 service affect emergency services for those who do not choose to participate?

Participation in the Smart911 service will not change the level of emergency 911 service provided to residents, businesses, and visitors; the Smart911 service allows users to submit information that they believe would be helpful to dispatchers and first responders in the event of an emergency.

What is a safety profile?

A safety profile is a set of information about an individual, or a household that is contained within one account. Information can include details about all members of the household, all phone numbers (mobile, landline or VOIP) and all addresses, including home, workplace and even vacation home information. Users may also add details about medical conditions, medications, vehicles, emergency contact persons, pets and other information.

What kind of information can I list in my safety profile?

You can include as little or as much information in your profile as you like. This free service is voluntary, so you decide what information you want emergency responders to know about you when you call 911.

Who should create a safety profile?

Anyone can create a safety profile. Those who are especially encouraged to sign up are people with medical or disability information, or wireless phone users.

How can Smart911 benefit wireless phone users?

Wireless phone users are encouraged to sign up, as wireless phone calls to 911 only provide a general location of the caller, not an exact address. Adding your home, school and work addresses (including apartment and room numbers) can help responders locate you more easily. However, even if you have a smart profile, it is very important that 911 callers, particularly those with mobile phones, provide their current locations to dispatchers at the start of each call.

How long does it take to create a safety profile?

Setting up a profile can take as little as 5 to 10 minutes, depending on how much information you wish to provide. You can always go back and update existing information, or add additional information to your profile.

How do I know if my safety profile was successfully created?

When you complete registration, you will be directed to your safety profile dashboard and a message will be sent to you confirming your account, via your choice of email, text message or automated call. The information you provide in your safety profile will not be made available to 911 answering centers unless you have verified the phone(s) listed in your profile.

Is there a cost to sign up for the Smart911 service?

There is no fee to create or maintain a safety profile.

Can I include my family members?

You are encouraged to create a safety profile that includes everyone in your household. You can also create safety profiles on behalf of elderly parents, those with disabilities, or anyone not comfortable with computers, designating yourself as the emergency contact.

What if English is not my primary language?

You can create a safety profile in multiple languages and specify your primary language. When you enter the Smart911 "Sign Up" portal, click "Select Language" on the upper right hand corner of the screen.  A drop down menu will appear and you may choose your preferred language to create your smart profile.

When your profile displays at the 911 center, it will be translated back into English. If an interpreter is required, the 911 dispatcher will be able to see which language you designated as your primary language.

How can Smart911 help when I am away from home?

Your safety profile is portable. If you travel to a community that utilizes the Smart911 service, your information will also be provided to first responders in that area. This is why it's important to include all pertinent phone numbers in your safety profile, including mobile phones, landlines and workplace numbers.

Once I've signed up, do I need to do anything else?

The more up-to-date your information is, the better. The Smart911 service prompts users to verify their information every six months. However, you should update your profile any time there is any change to your information.

Is my information secure?

Yes. Your privacy is important to us. Your information is made available only to 911 dispatchers and first responders only in the event you call 911. Your safety profile is non-searchable and your information will only be displayed to 911 dispatchers for a limited amount of time. In some areas, you can choose to allow Smart911 to share your profile with Emergency Managers as they prepare for and respond to emergencies. If you reside or work in one of these areas, you will be presented with this option.

In addition, your information is stored in geo-redundant databases that are located on opposite sides of the country. In the unlikely event of a database shutdown, the system will automatically transition all of your information to the backup database, resulting in zero impact to your safety profile.

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301 King Street
Alexandria, VA 22314

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