National Public Safety Telecommunicators Week, April 14–20, is an annual celebration organized by the Association of Public-Safety Communications Officials (APCO) International to honor and raise awareness of the hardworking public safety call takers and dispatchers across the country. During this week, we recognize The Department of Emergency & Customer Communications and all the dedicated Public Safety Telecommunicators who respond to emergency calls, dispatch emergency professionals and equipment, and render lifesaving assistance.

The City is proud of DECC for being the hub of all Emergencies and calls for assistance. Nearly three dozen City telecommunicators dispatch to the City of Alexandria Police, Fire, Sheriff, and Emergency Medical personnel and coordinate with other agencies. In addition, DECC oversees the City of Alexandria 311 Center, taking non-emergency calls for City services.

Each year, The City's Department of Emergency and Customer Communications handles over 500,000 combined calls and service requests. Your worst day is their workday, as they help every caller through any emergency 24 hours a day, 7 days a week.