CALEA

The Department of Emergency and Customer Communications provides access to our agency's annual statistical data required by CALEA.
Page updated on March 16, 2023 at 5:26 PM
DECC CALEA Stats

DECC obtained its first CALEA Accreditation on March 24, 2018. Every year since then, our agency has maintained its commitment to excellence and has been re-accredited. 

CALEA's Public Safety Communications Accreditation program requires agencies to comply with internationally recognized standards in policies and procedures, administration, operations, and support services. 

To learn more about the Commission on Accreditation for Law Enforcement Agencies, Inc., and the accreditation process, please visit  www.calea.org  or contact DECC's Accreditation Manager, Tiana Allen, at 703.746.1867.

CALEA STATISTICS

2022 Stats

In 2022, the department received 1 commendation, three actual complaints, and 4 notifications of possible complaints. The Agency also had 2 internal investigations.

  • 1 commendation (from a citizen)
  • 4 inquiries (4 from service agencies)

2021 Stats

In 2021, DECC received a total of 3 complaints/inquiries - (3 from services agencies). Of those complaints and inquiries, all 3 were found to be valid,  The Agency also had 2 internal investigations.

2020 Stats

In 2020, DECC received a total of 11 complaints/inquiries - (3 from callers, 9 from services agencies). Of those complaints and inquiries, 6 were found to be valid, 4 were unfounded, and 1 was an internal investigation.

  • 3 DECC employees were presented Valor awards by the Alexandria Chamber of Commerce 

2019 Stats

In 2019, the department received 3 commendations, six actual complaints, and twelve notifications of possible complaints.

  • 3 commendations (two from citizens and 1 from the Chief of police)
  • 18 complaints (6 from citizens, 2 from officers, and 10 from service agencies)