Emergency and Customer Communications
The Department of Emergency & Customer Communications (DECC) is the Public Safety Answering Point for all emergency services within the City of Alexandria. All 9-1-1 calls are routed through DECC along with non-emergency telephone calls of varying concerns and requests. DECC provides 24-hour, two-way radio communications and other essential services to police, sheriff, fire and other local public safety departments.
We provide a safe and secure environment by facilitating Police, Fire and Medical dispatch, to preserve and protect the lives and property of all persons living in and visiting the City of Alexandria.
To provide our community with exemplary service in Public Safety 911
CALEA Comments on DECC
Comment on the Department of Emergency Communication & Customer Service
Alexandria (VA) Department of Emergency Communications
The purpose of this portal is to receive public comments regarding an agency's compliance with The Commission on Accreditation for Law Enforcement Agencies [CALEA] standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status. These comments can be in the form of commendations or concerns. The overall intent of the accreditation process is to provide the participating agency with information to support continuous improvement, as well as foster the pursuit of professional excellence and this new approach works to further that objective.
IMPORTANT: CALEA is not an investigatory body and subsequently the public portal should not be used to submit information for such purposes. Additionally, there will be no response other than acknowledgment of submissions; however, the information will be considered in context to its relevancy to compliance with standards and the tenets of CALEA® Accreditation.
DECC is growing, and we're excited to announce that we're hiring! We're looking for talented individuals who are passionate about making a difference and want to be a part of a dynamic team. We believe in creating a positive work environment where everyone's ideas are valued and respected. If you want to join us on this journey, please check out our recruitment page for more job opportunities.
Check out our recruitment page here!
Technical and Operational Assessment and Pandemic Operations
Alexandria Department of Emergency and Customer Communications (DECC) Technical and Operational Assessment Pandemic Operations Submitted to: Alexandria, Virginia By APCO International