In partnership with youth and families, services are designed to help children live and thrive in their homes and communities. In order to ensure access to those most in need, we prioritize youth who are most at risk and those with Medicaid or no insurance.

Please call 571.213.7963 or email DCHSYouthIntake@alexandriava.gov to obtain information about our Same Day Access intake process. Calling ahead will minimize time spent at your appointment and provide information on materials to bring and eligibility.  In-Person Same Day Access walk-in dates/times/locations will be provided upon outreach, as well as availability for virtual intakes. Messages are returned within one business day. Services are provided in English, Spanish and Amharic with access to other languages using video/telephone interpretation. 

For telehealth intakes, please have a smartphone or computer that includes internet connection, video and audio capabilities, and a private space to talk.

Providers involved with referrals are asked to please contact us in advance of when the family plans to walk in and to send all relevant documentation in advance. This is to ensure a meaningful assessment. Legal guardians seeking Intensive Care Coordination (ICC) services do not walk in; please call or email. For more information, contact us at 571.213.7963 or DCHSYouthIntake@alexandriava.gov.

The entire process will take about 2.5 - 3 hours.

First, the guardian and child meet for 35 - 45 minutes with one of our team members to:

• Receive brief orientation
• Discuss insurance and any payment that may be needed for services
• Be informed of our privacy policies

Next, they will meet with a clinician for a 90-minute assessment. At this time, they will:

• Discuss what brought them to the assessment
• Share background information to fully understand the child and family
• Receive recommendations for services
• Receive an appointment within a week, if needed

A legal guardian must be present and bring this information:

• Medicaid card for child or other health insurance card 
• Two pay stubs of income (from both parents if both live in the home with child)
• Social security card or number for parent and child, if there is one (not necessary to receive services)
• A bill or rental contract with name and address to show proof of residency in the City of Alexandria (children in foster care with DCHS meet residency requirement)
• Parent identification or verification of legal guardianship 
• Any medical (mental or physical health) records that may help in the assessment, if possible  

If you have any questions regarding payment for services, contact us at 571.213.7963 or DCHSYouthIntake@alexandriava.gov. We speak English, Spanish and Amharic.