DCHS Customer Relations and Call Center

How to walk-in, call or text for assistance with rent, shelter, utilities, appointment scheduling, help applying for benefits or case status.
Page updated on January 17, 2023 at 4:03 PM

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In-Person Customer Service Assistance

In-Person Customer Service Assistance
Available Monday – Friday, 8 a.m. – 5 p.m. at 2525 Mt. Vernon Avenue

  • Emergency Programs – Help with accessing assistance with rent, shelter, utilities, eviction storage, burial and appointment scheduling
  • Benefit Programs – Assistance with filing new and renewal applications as well as reports for SNAP, Medicaid, TANF, Seasonal Fuel Assistance (Cooling and Heating)  
  • Community Health Access Program (CHAP) – Help processing Kaiser Permanente open enrollment applications and reapplications/renewal eligibility determination for health care coverage
  • Case Status Inquiry – Follow-up on existing case status
  • Information and Referral - Connection to community partners and resources to help meet needs
  • Free Income Tax Program – Seasonal assistance with filing income taxes, by appointment only, for qualifying individuals/families
  • CommonHelp Workshops – In-person sessions to help clients improve their technology skills to manage their benefits and cases (SNAP, TANF, Medicaid) online
  • Spread the Vote / DMV Connect – Help with replacing an ID card 

EBT Card and Mail Pick-up

Electronic Benefits Transfer Card (EBT) and Mail Pick-up

Pick-up of EBTs and client mail is available Monday-Friday from 1 p.m. – 3 p.m. at  2525 Mt. Vernon Avenue.  These hours are subject to change. Please call 703.746.5700 to verify hours of service.

 

Call Center

DCHS Call Center
703.746.5700, Monday – Friday 8 a.m. – 5 p.m.

Emergency Programs – Help with accessing assistance with rent, shelter, utilities, eviction storage, burial and appointment scheduling.

Applications for Benefit Programs – Request information on how to apply for SNAP, TANF, Medicaid, fuel assistance and other programs.

Case Status Inquiry – Follow-up on existing case status.

Information and Referral - Connect to community partners and resources to help meet needs.

Financial Literacy – Register for a six-week financial literacy series. See flyer for additional information.

Spread the Vote / DMV Connect – Help with replacing an ID card.