DCHS Customer Relations and Call Center

How to walk-in, call or text for assistance with rent, shelter, utilities, appointment scheduling, help applying for benefits or case status.
Page updated on March 10, 2025 at 3:32 PM
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Call Center

DCHS Call Center
703.746.5700, Monday – Friday 8 a.m. – 5 p.m.

We sincerely apologize for the long wait time you may experience when trying to reach our call center. Due to an unexpectedly high volume of calls, our team may be facing significant delays.  We look forward to assisting you.

Emergency Programs – Help with accessing assistance with rent, shelter, utilities, eviction storage, burial and appointment scheduling.

Applications for Benefit Programs – Request information on how to apply for SNAP, TANF, Medicaid, fuel assistance and other programs.

Case Status Inquiry – Follow-up on existing case status.

Information and Referral - Connect to community partners and resources to help meet needs.

Financial Literacy – Register for a six-week financial literacy series. See flyerfor additional information.

Spread the Vote / DMV Connect – Help with replacing an ID card.

In-Person Customer Service Assistance

In-Person Customer Service Assistance
Available Monday – Friday, 8 a.m. – 5 p.m. at 4850 Mark Center Drive

  • Emergency Programs – Help with accessing assistance with rent, shelter, utilities, eviction storage, burial and appointment scheduling
  • Benefit Programs – Assistance with filing new and renewal applications as well as reports for SNAP, Medicaid, TANF, Seasonal Fuel Assistance (Cooling and Heating)  
  • Community Health Access Program (CHAP) – Help processing Kaiser Permanente open enrollment applications and reapplications/renewal eligibility determination for health care coverage
  • Case Status Inquiry – Follow-up on existing case status
  • Information and Referral - Connection to community partners and resources to help meet needs
  • Free Income Tax Program – Seasonal assistance with filing income taxes, by appointment only, for qualifying individuals/families
  • CommonHelp Workshops – In-person sessions to help clients improve their technology skills to manage their benefits and cases (SNAP, TANF, Medicaid) online
  • Spread the Vote / DMV Connect – Help with replacing an ID card 

EBT Card and Mail Pick-up

Electronic Benefits Transfer Card (EBT) and Mail Pick-up

Pick-up of EBTs and client mail is available Monday-Friday from 1 p.m. – 3 p.m. at  4850 Mark Center Drive.  These hours are subject to change. Please call 703.746.5700 to verify hours of service.