Provides heating assistance during the winter months to income-eligible households. Assistance includes:

• Payment of heating bills
• Repair of heating equipment
• Delivery of oil, etc.

Apply for this and other benefits on-line at CommonHelp or call Enterprise Customer Call Center at 1.855.635.4370.  Heating assistance application  deadline is November 14, 2022.  For more information, call 703.746.5700.

Cooling assistance provides purchase or repair of cooling equipment and/or payment for electricity to operate cooling equipment. To be eligible, a household must contain at least one vulnerable individual who is age 60 or over, is living with a disability, or is under age 6. Applications are accepted online, through the Enterprise Customer Service Center, and at local departments of social services from June 15 through August 16. Assistance is based on the availability of funds. Apply for this and other benefits online at CommonHelp or call 1.855.635.4370. For more information, call 703.746.5700. See information sheet for additional details.

The Low-Income Household Water Assistance Program (LIHWAP) is a temporary, federally funded program created to assist low-income households, particularly those with the lowest incomes that pay a high proportion of household income for drinking water and wastewater services. LIHWAP can assist with the payment of arrearages for disconnected households or those households who are at risk of disconnection (within the next 30 days after application). LIHWAP is now available to eligible Virginia residents. LIHWAP assistance will be available through September 2023 or until funds are depleted.

The program is administered by the Virginia Department of Social Services (VDSS) in partnership with Promise Network. Local DSS  offices will not be accepting or processing applications for this program; no data will be available in the Virginia Case Management System regarding LIHWAP. Customers who have questions about the program and/or wish to apply should be referred to Promise Network at 1-888-373-9908 from 7 am- 7 pm Monday – Saturday or at https://virginialihwap.com. The VDSS Public Site will also direct customers to contact Promise Network directly regarding the LIHWAP.

The Dominion Energy (formerly Virginia Power) Energy Share Program provides financial assistance to income-eligible households with a heating bill if the service is in danger of being cut-off or has been cut-off. Call 703.746.5700 or call the Salvation Army at 703.836.2427.

Provides assistance with heating payments for income-eligible households in danger of losing their primary source of heat. This program is administered by the Salvation Army, 107 E. Bellefonte Ave., Alexandria, 703.836.2427. 

During the summer and winter months, the City of Alexandria offers several locations as options to those without heating or cooling in their homes as well as heating and cooling centers during periods of extreme heat and cold. Learn more.