What is the Dockless Mobility Pilot?
The purpose of this demonstration program will be to evaluate the safety and popularity of shared electric scooters and the overall performance of the companies. City staff is finalizing a report that looks at data being provided under the terms of the demonstration program. The evaluation will look at how and where devices are being used, company responsiveness, safety and other outcomes.
This demonstration program will determine if shared mobility devices such as e-scooters will be allowed to remain in the long term and how such businesses would be required to operate.
For more information on the program, click here to view the Memo to Council serving as the Mid-Pilot Update
- The City is considering a Phase II Pilot Program for 2020. Over the
past 9 months, the City has worked through many challenges and made adjustments
to improve the scooter program. While scooters have been used for more than 200,000
trips, issues such as improper parking, unsafe riding, and reporting are
challenges that require additional regulation and oversight. In order for the
City to continue to (and more strictly) regulate scooter companies and riders,
a Phase II pilot program with additional recommendations is being
- The City is seeking input on these draft recommendations. This input, along with data, research, comments received throughout the program, and feedback from focus group meetings will help guide the development of a final staff recommendation that Council will consider later this fall. This input, along with data, research, comments received throughout the program, and feedback from focus group meetings will help guide the development of the recommendation that Council will consider later this fall regarding a path forward. Staff will present the Draft Recommendations to City Council on October 2. The Transportation Commission will hold a public hearing on this item at its October 16 meeting.
Draft Recommendation for a Phase II Pilot Program
During the 2019 Scooter Pilot, the City worked through many challenges and made some adjustments to better manage the program. While scooters have been used for over 200,000 trips, issues such as improper parking, unsafe riding and reporting are challenges that require additional regulation and oversight. In order for the City to continue to (and more strictly) regulate scooter companies and riders, a Phase II pilot program with additional recommendations is being proposed.
A Feedback Form is open to the public to gather input on the proposed Draft Recommendations for this program. This input, along with data, research, comments received throughout the program, and feedback from focus group meetings will help guide the development of a final recommendation that Council will consider later this fall regarding a path forward.
Key proposed changes to the program include:
- Permitting scooters on sidewalks unless explicitly banned (same as bikes)
- Requiring a 15 mph speed limit on streets
- Limiting one rider per device
- Requiring anyone under 14 to wear a helmet
- Requirements for deployment/rebalancing devices in different neighborhoods
- Convening a City Manager appointed Ad-Hoc Scooter Task Force for duration of Phase II pilot
- Developing a streamlined “reporting” process
- Installation of additional parking corral locations
Pilot Program Updates
- In order to evaluate the data collected through September and compile a comprehensive report and recommendation for City Council in November 2019, the pilot has been extended through the end of the year.
- The City is implementing "Parking Corrals" and is working with companies to encourage use of these locations for deployment of the devices and is encouraging users to park their devices in these on-street designated areas to better organize them. Parking corrals are visible in company Apps.
- Based on feedback from the community, new areas of the City have been "Geofenced" to prohibit devices from starting or ending a trip in areas such as Market Square, the City Marina, Waterfront Park and the construction zone near King Street Metro.
- A Dockless Mobility Pilot Program update to Council was released on July 23, 2019. The memo provides data, action items taken during the pilot and an outline of the steps to be taken and process for the duration of the pilot.
- The City is accepting permit applications from operators. All operators must sign this Memorandum of Understanding, which describes the City's requirements and expectations. Permits have been issued to Lime, Lyft, Jump, Bird, Bolt, Skip, and Spin to operate scooters and e-bikes within the City right of way and kick off the shared mobility demonstration program.
Community Engagement & Outreach
Education AND Outreach Events
Over the summer, City staff worked with scooter vendors to host outreach and education events. These events were open to the public to ask questions about the program, learn about safety and parking, and to learn how to ride the scooters safely.
Four events were held at Four Mile Farmers Market (Check out the video posted on the Farmer's Market Twitter feed), Southern Towers Farmers Market, Old Town at King St. and Union and First Thursday event in Del Ray.
- City Council Briefing and Presentation - 11/13/2018
- City Council Briefing - 9/25/18
- Community Open House # 1 - 10/6/2018 (with vendor demonstration)
- Alexandria Chamber of Commerce - 10/2/18
- Old Town Business Association - 10/9/18
- Alexandria Transportation Commission - 10/17/2018
- Community Open House # 2 - 10/25/2018
- Council of Governments Dockless Bike & Scooter Workshop - 10/31/2018
- City Council Pilot Consideration - 11/13/2018
- Alexandria Commission on Persons with Disabilities Meeting 4/10/2019
- Oral update to Council - 4/13/2019
- Alexandria Families for Safe Streets - 4/16/2019
- Alexandria Earth Day - 4/27/2019
- Variable Message Boards - April 2019
- Waterfront Commission - 5/21/2019
- Metro Platform Improvement Project Open House - 5/22/2019
- Del Ray Business Association – 8/19/2019
Frequently Asked Questions (FAQs)
FAQs and responses have been provided below but should you require more information, please contact us at firstname.lastname@example.org
You can email us at email@example.com
Scooters cannot be ridden on sidewalks, but may be ridden on streets, in bike lanes, or certain trails.
E-assist bikes can be ridden anywhere that a conventional bicycle can be ridden.
Riders should always ride safely, considerately, and must follow all applicable traffic laws. Click here for a guide to safe walking and bicycling in Virginia.
Individual private companies operate and maintain these shared mobility devices.
You should report the device to the company providing the service. Contact information for each company is provided on the devices, and below:
To report improper parking please contact with details on the intersection or address and why it is improperly parked (blocking sidewalks, ramps, etc.):
- Bird (black and white): firstname.lastname@example.org or 866.205.2442
- Bolt (yellow and black):
email@example.com or 866.265.8143
- Jump (red and white): visit www.jump.com/support or 844.505.9155 (scooters) or 833.300.6106 (bikes)
- Lime (green and yellow): firstname.lastname@example.org or 888.546.3345
- Lyft (black and pink/purple):
For Lyft scooter support, click here
- Skip (blue and yellow): email@example.com or 844.929.2687
- Spin (orange and white): firstname.lastname@example.org or 888.262.5189
Anywhere a bike could be reasonably and respectfully parked that allows for at least a five-foot clear pedestrian zone and does not impede access by any other person or transportation mode.
Follow these videos on how to appropriately park scooters or ebikes:
Don't block pathways or ramps
Scooters and E-Bikes should be parked in a way that DOES NOT block access to:
- Travel lanes
- Sidewalk and ramps
- Fire hydrants
- Parked cars
- Bus stops
- Entrances to buildings
Additionally, do not park anywhere where you have been asked not to park before, a place that cannot be accessed by other shared mobility device users, or on private property where you do not have permission to park.
If they are parked on your private property, or somewhere that impedes access, you may move the device to a more appropriate location yourself, if possible, or reach out to the company directly and request that they remove the device.
No. Capital Bikeshare is jointly owned and operated by the City of Alexandria, District of Columbia, Arlington County, the Montgomery County, Fairfax County and Prince George's County. These shared mobility devices are not affiliated with Capital Bikeshare. Capital Bikeshare bikes must be returned to docking stations.
Visit the website/mobile app of the company. You will need a separate account from Capital Bikeshare as there is no affiliation between the two.
Each company can deploy up to 200 devices. They may request to expand their fleet by 25 additional devices if they show that devices are being used at least 3 times per day for a 4 week period.
The City Council approved this pilot program on November 13th, and the City is currently accepting permit applications from shared mobility device companies. The companies that are currently permitted to operate in Alexandria include:
- Lime - MOU and Permit
- Lyft - MOU and Permit
- Jump - MOU and Permit
- Bolt - MOU and Permit
- Bird - MOU and Permit
- Skip - MOU and Permit- addendum
- Spin - MOU and Permit
To contact shared mobility device companies that are operating in the region:
- Bird: email@example.com or 866.205.2442
firstname.lastname@example.org or 866.265.8143
- Jump: email@example.com or 833.300.6106
- Lime: firstname.lastname@example.org or 888.546.3345
For Lyft scooter support, click here
- Skip: email@example.com or 844.929.2687
- Spin: firstname.lastname@example.org or 888.262.5189
Equity and Access
- Bird offers a Text-to-Ride feature allowing users who lack smartphones to rent scooters through texts. Also, their One Bird program waives the $1 unlocking fee. Individuals can enroll by emailing One@Bird.co with their name, phone number and any document showing they've qualified for a state or federal assistance program (including, but not limited to, Medicaid, SNAP or discounted utility bills).
- Lime Access offers a 50% discount on Lime rides ($0.50 unlocking fee, $0.07 a minute vs. $1 and $0.15), text-to-unlock options and cash payment options at PayNearMe locations throughout the country.
- The Lyft Community Pass allows qualifying low-income users to sign up for $5 a month for unlimited, free 30-minute rides within the DC-area service region.
- Skip's Rider Accessibility Program offers qualified users a 50% discount on all Skip rides. Alexandria users can enroll in this program by visiting their website and providing proof of participation in a state or federal assistance program such as Medicaid or SNAP. Skip also offers call-to-unlock and cash payment options – interested users can contact email@example.com for more information.