COMMONHELP
Apply online for SNAP, FAMIS, Medicaid, child care assistance and TANF.

CUSTOMER RELATIONS and CALL CENTER
Customer Relations serves walk-in clients in the lobby of 2525 Mount Vernon Avenue and accepts calls at the Customer Call Center.  The team assists DCHS customers with a wide range of service needs that includes coordinating and connecting to Department programs, providing information and referral, and assisting customers with completing applications for those needing help due to technology limitations, language barriers and literacy needs. CALL 703.746.5700 or TEXT 703.346.5599 for assistance.

COVID-19 RELATED SUPPORT
Resources to help families in need with food, rent, health care, employment, small businesses and child care.

SNAP
Information on how to apply for SNAP to receive an electronic benefits card for the purchase of food.

MEDICAID | MEDICARE | FAMIS
Information about eligibility and how to apply for Medicaid, Medicare and the Family Access to Medical Insurance Security Plan (FAMIS).

The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program to help low-income households pay for internet service and connected devices. Eligible households may receive:

· Up to $30/month discount on internet service.
· Up to $75/month discount if the household is on qualifying Tribal lands.
· A one-time discount of up to $100 for a laptop, table or desktop computer 

Only one monthly service discount and one device discount is allowed per household. Not all participating internet service providers offer device discounts.

A household is eligible if one member of the household meets at least one of the criteria below:

· Has an income that is at or below 200% of the Federal Poverty Guidelines 
· Participates in assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC or Lifeline
· Participates in a Tribal specific programs 
· Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program
· Received a Federal Pell Grant during the current award year
· Meets the eligibility criteria for a participating broadband provider’s existing low-income program

Eligible households can enroll through a participating broadband provider or by (1) going to AffordableConnectivity.gov to submit an online application or print a mail-in application and (2) contacting their preferred participating broadband provider and selecting a plan. Additional information about the Emergency Broadband Benefit is available at www.fcc.gov/ACP, or by calling 877.384.2575 between 9 a.m. and 9 p.m. ET any day of the week.

If you have any questions, email to ACPinfo@fcc.gov.
 

DENTAL, VISION AND HEARING
Learn about financial assistance for dental care through the Northern Virginia Dental Clinic, help getting eyeglasses and hearing aids.

TANF
Information about TANF, a program that provides financial assistance to help eligible families meet basic needs or to recover from a fire or other disaster.

IMMIGRANTS AND REFUGEES
City services, programs and resources to support immigrants and refugees in Alexandria.

FREE TAX RETURN PREPARATION
Every tax season, the City of Alexandria offers free tax return preparation by appointment only to eligible residents. For 2022, hours are Wednesdays, 6–8 p.m. and Saturdays, 9 a.m. to noon from February 5 through April 23. Expert volunteers will help taxpayers ensure all applicable credits/deductions are applied for, including tax credits. Call 703.831.2918 to make an appointment. See the English/Spanish flyer for additional details. 

UTILITIES
Information about obtaining assistance with utility bills including gas and electric bills.

BASIC NEEDS
Find out about getting help with obtaining clothing, transportation assistance, prescription medications, burials and more.

ARISE
Alexandria's Recurring Income for Success and Equity (ARISE) is a one-time pilot study that provides150 households with a guaranteed income of $500 a month for two years. 

AUXILIARY GRANTS
Information about supplemental income for individuals who receive SSI, are blind or have other disabilities and reside in a licensed assisted living facility or an adult foster care home.