COMMONHELP
Apply online for SNAP, FAMIS, Medicaid, child care assistance and TANF.

CUSTOMER RELATIONS and CALL CENTER
Customer Relations serves walk-in clients at 4850 Mark Center Dr., 5th floor and accepts calls at the Customer Call Center.  The team assists DCHS customers with a wide range of service needs that includes coordinating and connecting to Department programs, providing information and referral, and assisting customers with completing applications for those needing help due to technology limitations, language barriers and literacy needs. CALL 703.746.5700 or TEXT 703.346.5599 for assistance.

SNAP
Information on how to apply for SNAP and receive an electronic benefits card for the purchase of food.

FOOD DISTRIBUTION, PREPARED MEALS, FOOD FOR PETS
Information about additional resources for food.

MEDICAID | MEDICARE | FAMIS | VIRGINIA'S INSURANCE MARKETPLACE
Information about eligibility and how to apply for Medicaid, Medicare, the Family Access to Medical Insurance Security Plan (FAMIS) and the Virginia Insurance Marketplace (formerly ObamaCare).

DENTAL, VISION AND HEARING
Learn about financial assistance for dental care through the Northern Virginia Dental Clinic, help getting eyeglasses and hearing aids.

TANF
Information about TANF, a program that provides financial assistance to help eligible families meet basic needs or to recover from a fire or other disaster.

HOUSING
Access information on housing and homeless services, including eviction and foreclosure prevention resources; landlord tenant mediation services; and information on shelters, affordable homeownership and rental housing, senior housing and care options, and accessibility and home repair programs. See a table of information on programs, how to apply, and decision wait times.

BASIC NEEDS
Find out about getting help with obtaining clothing, transportation assistance, prescription medications, burials and more.  See a table of information on programs, how to apply, and decision wait times.

UTILITIES
Information about obtaining assistance with utility bills including gas and electric bills.

AUXILIARY GRANTS
Information about supplemental income for individuals who receive SSI, are blind or have other disabilities and reside in a licensed assisted living facility or an adult foster care home.

The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program to help low-income households pay for internet service and connected devices. Eligible households may receive:

· Up to $30/month discount on internet service.
· Up to $75/month discount if the household is on qualifying Tribal lands.
· A one-time discount of up to $100 for a laptop, table or desktop computer 

Only one monthly service discount and one device discount is allowed per household. Not all participating internet service providers offer device discounts.

A household is eligible if one member of the household meets at least one of the criteria below:

· Has an income that is at or below 200% of the Federal Poverty Guidelines 
· Participates in assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC or Lifeline
· Participates in a Tribal specific programs 
· Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program
· Received a Federal Pell Grant during the current award year
· Meets the eligibility criteria for a participating broadband provider’s existing low-income program

Eligible households can enroll through a participating broadband provider or by (1) going to AffordableConnectivity.gov to submit an online application or print a mail-in application and (2) contacting their preferred participating broadband provider and selecting a plan. Additional information about the Emergency Broadband Benefit is available at www.fcc.gov/ACP, or by calling 877.384.2575 between 9 a.m. and 9 p.m. ET any day of the week.

If you have any questions, please email ACPinfo@fcc.gov.
 

IMMIGRANTS AND REFUGEES
City services, programs and resources to support immigrants and refugees in Alexandria.

FREE TAX RETURN PREPARATION
Every tax season, the City of Alexandria offers free tax return preparation by appointment only to eligible residents. Dates and hours are posted in late-January each year. See last year's tax season flyer in English and Spanish for details about what to expect and how to prepare.